SOURCE: O'Charley's


May 20, 2016 16:00 ET

O'Charley's Notifies Customers of Payment Card Incident

NASHVILLE, TN--(Marketwired - May 20, 2016) - O'Charley's values the relationship it has with its guests and understands the importance of protecting payment card information. When one of O'Charley's network security tools identified suspicious network traffic, O'Charley's immediately began an investigation and engaged a leading third party cyber-security firm to assist. On April 8, 2016, the cyber-security investigation identified signs of unauthorized access to the payment card network of O'Charley's restaurants. Findings show that an unauthorized program was installed on point-of-sale devices that looked for data from payment cards swiped in the restaurants when the data was being routed to obtain authorization for the transaction. In some instances the program identified data from the card's magnetic stripe that included the cardholder name and card number. In other instances the program only found data from the magnetic stripe that did not include the cardholder name. No other guest information was involved. Cards used at O'Charley's restaurants between March 18, 2016 and April 8, 2016 may have been affected. O'Charley's restaurants located at 930 Windham Court, Boardman, Ohio and 2077 Interchange Drive, Erie, Pennsylvania, and the O'Charley's restaurant located in the Nashville International Airport were not affected.

O'Charley's notified law enforcement officials and is supporting their investigation. The payment card networks have been notified so that they can work with the banks that issue payment cards to initiate heightened monitoring on cards used during the three-week time frame. In addition to measures taken to terminate this incident, O'Charley's continues to work with the third-party cyber security firm to further strengthen the security of its systems to help prevent this from happening in the future.

O'Charley's advises customers to review their payment card statements for unauthorized activity and report any unauthorized charges to their card issuer. O'Charley's regrets any inconvenience this may have caused. You can review information about this incident and additional preventative steps at If you have questions, please call (855) 907-3245 from 9:00 a.m. to 6:00 p.m. ET., Monday through Friday.

About O'Charley's
O'Charley's has over 200 locations in 17 states, serving generous portions of classic American food with a Southern accent. O'Charley's connects family and friends over a great meal, in a comfortable, inviting setting.