SOURCE: Bomgar Corporation

June 26, 2008 03:03 ET

Off-Site Workforce More Productive With Bomgar's Remote Access Software

An Efficient IT Help Desk Can Reduce Teleworkers' Barriers to Operating Successfully From Home or Other Locations

RIDGELAND, MS--(Marketwire - June 26, 2008) - The trend toward a mobile workforce, predicted to include 1 billion employees globally by 2011 and involve 75% of the U.S. workforce, has proven productive and cost efficient. However, studies have shown that if companies do not have the right technology in place, the drawbacks may outweigh the benefits. Bomgar's remote access software offers the technical support necessary to help avoid the pitfalls that may make mobile initiatives fail.

According to an IDC study, Worldwide Mobile Worker 2007-2011 Forecast and Analysis, the technology is now in place for workers to be productive from almost any location. High speed networks, Wi-Fi hotspots and fixed mobile convergence technologies are widely available and workers are increasingly more comfortable with remote access technologies.

However, being comfortable with technology is not the major determining factor for employees considering teleworking. According to Understanding and Managing the Mobile Workforce, a study conducted by Cisco, the primary reason employees prefer working in the corporate environment is the feeling of isolation often experienced when they work outside of the office.

Although this feeling is partially due to lack of social interaction -- which can be somewhat remedied by voice and video services that enable informal communication -- the study also found that part of the problem is the inability to get adequate IT support services when and where they are needed.

Bomgar's remote access software can fulfill these technical support requirements. Many Bomgar customers have been able to virtually eliminate onsite visits and can provide on-demand technical support to any PC, Mac, or Windows Mobile device within 10 seconds regardless of location, connection type, or platform. Total call times have also been decreased by as much as 90%, first call incident resolution increased by 20-85%, and escalation to second tier support reduced by up to 90%.

To find out how the IT help desk can enhance the productivity and job satisfaction of off-site employees with Bomgar's remote access software, visit the Bomgar website.

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