ATLANTA, GA and STILLWATER, OK--(Marketwired - Jul 23, 2013) - Oklahoma State University (OSU)-Stillwater Transit Services, serving the campus of OSU and surrounding community of Stillwater recently upgraded their paratransit service with RouteMatch Software's Demand Response system, including automated scheduling, dispatching, and routing abilities as well as trip optimization, reporting and an integrated platform built for expandable features.
OSU-Stillwater Community Transit is in its 10th year of operations and performs approximately 625,000 passenger trips per year, primarily serving the student population as well as university employees. The general public also uses the services -- both fixed route and demand response -- which are the main source of public transit for the Stillwater community. OSU-Stillwater Community Transit operates three buses on their demand response service, and averages 55 trips per day. "We are excited we chose RouteMatch for our new system," says Tom Duncan, Manager of Transit Services at OSU-Stillwater Community Transit. "We came from another software system which relied heavily on manual entry. RouteMatch is user-friendly, organized and laid out very well. We are particularly excited about trip optimization. Before, it could take as long as an hour to build out a schedule; now it's a matter of minutes."
Previously, trip optimization, scheduling and routing functions were heavily dependent on individual user-knowledge. "Now, we will be able to do predictive analysis and strive for continuous improvement," explains Tom. "Bringing RouteMatch onboard is a big step towards this important goal."
Reporting and data integration abilities are another feature of the new system that will have a dramatic impact. OSU-Stillwater Community Transit works closely with the Oklahoma Department of Transportation (ODOT), through which they are required to submit reports via internet-based recording tool Myleonet. The new, streamlined RouteMatch Demand system will enable the creation of custom reporting that can then generate data to import directly into Myleonet, eliminating manual tabulation.
OSU-Stillwater Community Transit's ridership is rapidly growing and serves a mix of riders that heavily rely on the system for employment, medical trips and social outings.
"Although we're rural, we run more like a small urban system with multiple funding sources," explains Tom. "To expand services, we are looking for funding outside of university and state allocated grants. RouteMatch's advanced reporting allows us to pull quantifiable data to show exactly what we're doing and show trip passenger counts, mileage and trends to justify those various funding requests."
OSU-Stillwater Community Transit staff are already excited about the transition to the new system and the overall greater consistency of customer data and trip information that is available for their day-to-day operations. OSU-Stillwater Community Transit is also taking advantage of other expandable features of RouteMatch Demand and its mobile data communications platform such as customized messaging for streamlined driver and dispatch communications on its tablet devices.
OSU-Stillwater Community Transit chose RouteMatch Cloud Services hosting model -- a fit that has already proved beneficial. "We chose the Cloud Services hosting environment because we want to focus on transportation and the business of serving our community -- and not on hosting and IT," Tom says. "And recently, when OSU's previous off site provider lost power and the entire system was down for all state-wide users of the same system, RouteMatch was still up and running."
"So far, RouteMatch has proven to be the best fit for our expanding needs, as well as being the best fit for our dollar. We have seen how it has grown with other agencies within the state and value our relationship with the team there," says Tom.
"RouteMatch is thrilled to be working with OSU-Stillwater Community Transit to help them drive their technology forward and serve the university and surrounding community and expand services," says RouteMatch's Tim Quinn, Executive Vice President. "The ability to increase and streamline their communications, reporting and data integration are all positive steps towards their goal of continuous improvement -- something we all aspire to and will partner with them on as we move forward."
Oklahoma State University (OSU)-Stillwater Transit Services
OSU-Stillwater Community Transit provides a fixed route service to all of the citizens of Stillwater. Each bus is equipped with a lift for those passengers that cannot negotiate the steps on the buses, and service is provided at a discount fare for those with disabilities. In addition, we offer a shared-ride, door-to-door paratransit service according to the Americans with Disabilities Act (ADA). Transportation is provided utilizing lift-equipped vehicles.
Paratransit service is for individuals with disabilities which prevent them from riding the fixed route service. Individuals who may participate are those who are 5 years of age and older who have been determined eligible by the OSU Student Disabilities Service Office. OSU-Stillwater Community Transit currently provides paratransit service within 3/4 miles of the fixed routes operated by the system. This includes most, but not all of the Stillwater City limits.
About RouteMatch Software
RouteMatch Software, Inc. is the leading provider of passenger transportation technology solutions. Founded in 2000, the company is headquartered in Atlanta, GA, and RouteMatch works with more than 600 transit agencies worldwide. Partnering with public and private sector passenger transportation providers, the company provides an end-to-end technology platform which addresses multiple operational, safety and ridership needs. RouteMatch's technologies address routing, scheduling, dispatching, billing, reporting, fixed route and CAD/AVL, demand response, business analytics, and fixed route integration, traveler information services, fleet management, and more. Additional information about RouteMatch's ITS technologies is available at www.routematch.com or by emailing firstname.lastname@example.org.