Ombudsman Ontario

Ombudsman Ontario

January 05, 2011 13:33 ET

Ombudsman Now has the Power to Investigate Hotel-Dieu Grace Hospital in Windsor

TORONTO, ONTARIO--(Marketwire - Jan. 5, 2011) - Ontario Ombudsman André Marin now has the jurisdiction to investigate complaints about Hôtel-Dieu Grace Hospital in Windsor, following the provincial government's appointment of a supervisor for the institution.

Mr. Ken Deane has been appointed as the hospital's supervisor, reporting directly to the Minister of Health and Long-Term Care.

While normally the Ombudsman does not have jurisdiction over hospitals in Ontario, that changes when the government takes direct control, since the Ombudsman does have jurisdiction over the Ministry of Health and Long-Term Care.

Ontario is the only province in Canada whose Ombudsman does not have a mandate to oversee hospitals or long-term care homes. Despite this, the Ombudsman's office receives many serious complaints about these facilities every year that cannot be investigated. A total of 205 complaints about hospitals were received in fiscal 2009-2010.

Complaints about Hôtel-Dieu Grace Hospital or any provincial government service or agency may be made to the Ombudsman's Office at 1-800-263-1830, or via the online complaint form available at www.ombudsman.on.ca.

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