SOURCE: On Call International

April 16, 2007 15:00 ET

On Call International Partners With Goodwell Technologies to Introduce Desktop Telemedicine Service

Partnership to Create Integrated, Real-Time Physician Visit, Improving Expat Healthcare

SALEM, NH -- (MARKET WIRE) -- April 16, 2007 -- Global medical and travel assistance company, On Call International, Salem, N.H., announced today a partnership with Goodwell Technologies, Redmond, Wash., to introduce an innovative communications tool for use by its expatriate clients and On Call staff physicians and nurses. On Call, with Goodwell Technologies, known for developing next-generation, real-time communications and transaction networks, will reveal the strategic relationship at the Risk and Insurance Management Society (RIMS) in New Orleans, April 28 - May 3.

Under the alliance, On Call has begun work with Goodwell to implement the Goodwell TrueVisit™ platform, which will allow its expat clients to communicate directly with On Call physicians and nurses by just a click of the mouse. Using a secure Internet connection, abiding by stringent HIPAA regulations to protect privacy, On Call clients in remote parts of the world will be able to use video and audio capabilities being deployed today on many PCs, coupled with Goodwell's real-time transaction platform. This technology platform is tailored to allow clients to engage in healthcare "visits," or, real-time physician and nurse consultations, and includes diagnostic tools, patient education materials, full visit documentation capabilities, along with secure messaging.

The On Call/Goodwell desktop telemedicine service will integrate corporate and personal healthcare resources located "back home," providing comfort for expats and their families in need of "Western" medical practices. Additionally, expats will appreciate the ease of scheduling medical visits at convenient times with 24/7, 365 days-a-year access to On Call physicians and nurses.

"We are proud and very excited to team with Goodwell in pioneering this type of healthcare transaction for our growing number of client companies with expatriate employees," said Michael Kelly, On Call president and CEO. "Not only will this service help to avoid crisis situations which could result in hospitalizations, evacuations or worse, it will save our clients time and money on their expatriate assignments."

Kelly explained, "With the increasing number of people using video-conferencing in their day-to-day business interactions, coupled with the growing number of U.S. corporations with overseas assignments, there's never been a better time to bring forth this kind of technology and accessibility to our marketplace."

"The opportunity to use our platform to implement desktop telemedicine services for a leading global assistance company like On Call creates a winning environment for all," said John Cofano, president and CEO of Goodwell Technologies. "Expats already use video and Voice-over Internet Protocol (VoIP) technologies to talk to business associates and family at home. And, as international business and leisure travel keeps pace with the Internet-savvy baby-boomer generation, we envision that medical groups, world-wide, will eventually include this type of service as a key element of their clinical practice."

Editor Note: The On Call / Goodwell Technologies team will exhibit during RIMS at booth #244. To speak to an On Call or Goodwell Technologies representative and witness a desktop telemedicine demo during RIMS, or for more information, please contact Gina Gretchko at 216.912.2850 or at

Goodwell Technologies is located in Redmond, Wash., and is a leader in next-generation, real-time communications and transaction networks being deployed by its partners in real estate, travel, services and healthcare and other industries.

Headquartered in Salem, N.H., On Call provides customized medical, travel, security, concierge and insurance products to the travel, financial services, insurance, and direct marketing industries, 24/7, 365 days-a-year. It serves more than seven million consumers through clients such as Holland America, Royal Caribbean, Celebrity Cruises, and Carnival Corporation, which includes Carnival, Costa, Princess, Cunard, and Seabourn Cruise Lines. On Call International is a member of the International Assistance Group (IAG) and specializes in delivering high touch service to its consumer and corporate clients including aero-medical evacuations anywhere in the world. For further information about On Call International, visit

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