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Onboarding Improves New-Employee Engagement and Productivity
63% of Companies With a Formal Onboarding Process Experienced Employee Performance Improvements Within the First Year
| Source: Aberdeen Group
BOSTON, MA--(Marketwire - March 16, 2010) - The latest research on onboarding trends for
2010 from Aberdeen Group, a
Harte-Hanks Company (NYSE : HHS ), shows that organizations that have
formalized and automated their onboarding process have experienced
significantly better performance gains. The study, "Onboarding: The First Line of Engagement," found that organizations
with a formal onboarding process (one that has a dedicated strategy and set
of objectives) saw a 60% greater year-over-year improvement in revenue per
FTE and a 63% greater year-over-year improvement in customer satisfaction
than those with an informal or ad-hoc onboarding process.
"Business executives are looking to 2010 as a year for growth. And the
ability of new employees to contribute quickly and be best-equipped to
serve the needs of customers will be critical to this endeavor," said Kevin
Martin, vice president and principal analyst for human capital research at
Aberdeen Group. "The initial experiences of new employees have a direct
impact on the productivity and profitability of an organization. This is
where onboarding becomes a competitive necessity and helps explain why 58%
of 466 executives surveyed for this research indicated onboarding will
increase in importance at their organization this year." The study reveals
the top actions that organizations should take to build and maintain new
employee engagement and alignment from day one and through the first year.
Aberdeen's analysis of top-performing companies reveals that the importance
of onboarding is realized at the highest levels within the organization and
is integrated more completely across the entire organization. According to
Justin Bourke, research associate with Aberdeen and co-author of the
report, "Onboarding isn't just an HR exercise, it's a business imperative.
There needs to be widespread support and direct involvement from all
corners of the company, and this can't happen unless it is fully recognized
among senior leadership."
A complimentary copy of this report is made available due, in part, to the
following underwriters: Enwisen, iCIMS, SilkRoad technology, Taleo and TalentWise. To obtain a
complimentary copy of the report, visit:
http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=6328&camp2.
Visit Research.Aberdeen.com for
additional access to complimentary Human Capital research.
About Aberdeen Group, a Harte-Hanks Company
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