MONTEBELLO, NY--(Marketwired - Jan 7, 2014) - Oncology Services International (OSI) today announced the launch of a National Tech Support group (NTS) to better serve radiation oncology facilities. The move leverages OSI's resource base that has been strengthened by recent acquisitions and organic growth.
"As the largest and fastest-growing independent service company in radiation therapy, our expansion allows us to dedicate support resources for our local Field Service Engineers. The NTS support function is staffed by our most experienced service engineers, and will be available for both onsite support and telephone consults," said Richard J. Hall, President and CEO of OSI. "This strategic investment in resources provides our customers and field engineers with unparalleled support to expedite service and reduce downtimes, helping to exceed all industry standards."
OSI, founded in 1985, has a long history of satisfying customers by providing superior service at a reasonable price. The company recently implemented TechHelp, which networks its 50+ field service engineers for remote problem solving when onsite. When coupled with the formation of the NTS group, OSI now provides the most extensive service infrastructure in the industry.
"We are pleased to further support our customers with the expansion of our service infrastructure. We realize many customers are afraid to leave the perceived safety of OEM service and end up paying far more for ongoing service than necessary," commented Hall.
Hall concluded, "Our leadership position as an alternative to OEM service has been achieved by providing the highest value, instituting a unique uptime guarantee of 99%, and by building the strongest team of Field Service Engineers in the industry. In today's challenging environment, our high quality value proposition is resonating with a growing number of customers."
About Oncology Services International
Oncology Services International (OSI) is the world leader in linear accelerator service as well as Precision Certified equipment and parts sales. Founded in 1985, OSI's team of more than 50 engineers provide ongoing service and maintenance on more that 220 linear accelerators and CTs. OSI's cost-effective solutions, accompanied by its industry-leading high touch service, has positioned OSI as the leading alternative to the traditional reliance upon the manufacturer for extended service. The company provides service 24/7 on all major brands in the United States, has sold its factory-tested Precision Certified radiation oncology medical devices in 30 countries, and offers global distribution of new and fully tested used parts. Learn more at www.thinkosi.com.