MONTEBELLO, NY--(Marketwired - Jun 10, 2013) - Customer satisfaction with Oncology Services International (OSI), the world's leading independent service organization for radiation oncology devices, is at an all-time high with 95% reporting favorably, according to the 2013 Customer Satisfaction Survey released today.
Additionally, OSI scored an outstanding Net Promoter Score (NPS) of 71, placing it alongside elite service organizations such as Apple (70) and USAA (80). NPS is being increasingly used to truly understand the level of customer satisfaction. NPS can be as low as -100 or as high as +100, based upon response to the question: "How likely are you to refer?" An NPS that is positive -- higher than zero -- is considered to be good, and an NPS of over 50 is excellent.
"Customer satisfaction is the most important metric to a service organization such as OSI. The results of this survey confirm our dedication to serving our customers, and ultimately, their patients," said Richard J. Hall, President and CEO.
Other questions on the survey included maintaining uptime, communicating clearly, technical knowledge, response time, team work with the customer, and sensitivity to patient priorities. All scored more than a 90% rating of good or excellent.
"OSI has built our brand on providing outstanding value with the best service in the industry," Hall added. "Our continual effort to measure this performance, coupled with ongoing training and process improvements, allows us to set the standard for customer service in this vital delivery of patient care. OSI is a high quality, cost-effective alternative to the industry's traditional reliance on manufacturers for ongoing service contracts."
OSI recently announced that it will lead the industry by offering an unprecedented 99% uptime guarantee. While subject to equipment audits, the OSI guarantee stakes out a leadership position in service, complimenting the company's economic value leadership.
About Oncology Services International
Oncology Services International (OSI) is the world leader in linear accelerator service as well as Precision Certified equipment and parts sales. OSI's cost-effective solutions, accompanied by its industry-leading high touch service, has created the largest independent service organization in oncology and positioned OSI as the leading alternative to the traditional reliance upon the manufacturer for extended service. The company provides service 24/7 on all major brands, sells its own factory-tested Precision Certified radiation oncology medical devices, and offers global distribution of new and fully tested used parts. Learn more at http://www.thinkosi.com.
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Media contact:
Lynn Hood
678-974-2623