MONTEBELLO, NY--(Marketwired - Sep 15, 2014) - Oncology Services International (OSI), the world's leading independent service organization for radiation oncology devices, announced today that it has launched service coverage in St. Louis, MO.
"OSI is committed to delivering the highest possible level of service to our customers, and this placement of Field Service professionals allows us to provide timely response to our customers and prospects in the St. Louis area," said Richard J. Hall, President and CEO. "OSI has been recognized by our customers for outstanding levels of service, and expanding our geographic footprint allows us to continue to meet their needs."
OSI now has more than 50 linear accelerator Field Service Engineers coast-to-coast, with more substantial support resources than any other independent service organization. Customers are increasingly looking for high quality options to OEM post-warranty service, and OSI has seen strong growth this past year.
OSI recently announced that the company was rated 98.6% for service quality in the 2014 Customer Satisfaction Survey, an increase from 2013's 95%. Customers rated OSI above 90 percent for performance in areas that include maintaining uptime on equipment, effective communications, technical knowledge, sensitivity to patient priorities and response time. The value of the service OSI provides received a score of 97%, up from 91% in 2013.
Additionally, OSI scored an outstanding Net Promoter Score (NPS) of 73, placing it alongside elite service organizations such as #1 ranked USAA (80), Costco (78) and Amazon (69). NPS is being increasingly used to truly understand the level of customer satisfaction.
White Paper Available
"Three Strategies for Reducing Oncology Costs While Maintaining Quality" is a white paper from OSI that shares the company's insights on ways to reduce expenses without impacting the delivery and quality of care. Request a copy.
About Oncology Services International
Oncology Services International (OSI) is the world leader in linear accelerator service as well as Precision Certified equipment and parts sales. Founded in 1985, OSI's team of more than 50 engineers provides ongoing service and maintenance on more than 220 linear accelerators and CTs. OSI's cost-effective solutions, accompanied by its industry-leading high touch service, have positioned OSI as the leading alternative to the traditional reliance upon the manufacturer for extended service. The company provides service 24/7 on all major brands in the United States, has sold its factory-tested Precision Certified radiation oncology medical devices in 30 countries, and offers global distribution of new and fully tested used parts. Learn more at www.thinkosi.com.
Contact Information:
Media contact:
Lynn Hood
678-974-2623