SOURCE: Marriott International

Marriott International

August 13, 2013 15:26 ET

One Award-Winning Property Steals the Spotlight Among Des Moines Hotels

The Courtyard Des Moines Ankeny Has the Best Customer Service in Town and the Accolades to Prove It

ANKENY, IA--(Marketwired - Aug 13, 2013) - Choosing a hotel can be tricky. Everything, from a property's location to its amenities, must be considered. And while those components are important, there is one quality that trumps all the rest: service. For the Courtyard Des Moines Ankeny, this simple fact is good news -- not only is the property known for its exceptional service, it recently earned it several awards for that very thing.

At this hotel in Des Moines, Iowa, treating guests well is a point of pride. Evidence of that is the Arrival Experience Award, which the hotel received at the 2013 Courtyard General Managers Conference in Orlando, Florida. The Courtyard Ankeny scored an impressive 94.5 percent when it came to guest satisfaction regarding the arrival experience. This notable ranking was the second highest out of all 900 Courtyard hotels, and it indicates the level of service extended by this hotel near Adventureland.

The Courtyard Ankeny also received the Platinum Circle Award at the Orlando conference. This marks the third consecutive year the hotel has snagged this honor, which is reserved for Courtyard hotels that complete the year within the top five percent of guest-satisfaction surveys.

That the Ankeny hotel performed well among other Courtyard properties is commendable. But this property can hold its own among global competition, too. TripAdvisor recently awarded it a 2013 Certificate of Excellence, an honor bestowed upon only the top-performing 10 percent of hospitality businesses in the world. Rankings are based on travelers' ratings, with recognized businesses having to maintain a four or higher out of a possible five. A business must be listed on TripAdvisor's website for at least 12 months and receive a suitable number of reviews.

Guest satisfaction goes beyond the "what" of ratings and surveys to become a question of "how." Not only is it a premier wedding venue in the area with the capacity to accommodate up to 400 guests, it also serves as an ideal conference location, thanks to its six meeting rooms, Direct Connect features (which simplifies computer training), state-of-the-art sound system, drop-down screens and LCD projectors.

Further enhancing the guest experience is a wide range of amenities that includes a 24-hour fitness center, breakfast served in the morning and 119 spacious guest rooms, each with a refrigerator, microwave and two phone lines. When considering Des Moines hotels, in other words, there is really only one choice for guests who demand the best: the Courtyard Des Moines Ankeny.

About Courtyard Des Moines Ankeny
As an industry leader in guest satisfaction, the Courtyard Des Moines Ankeny knows how to impress its guests. The hotel, located between Des Moines and Ames in Iowa, has received numerous awards for outstanding service, including TripAdvisor's Certificate of Excellence and the Marriott Platinum Circle Award, which recognizes the top five percent of hotels that exceed guests' expectations. Considering its comfortable guest rooms, flexible event space and extra perks like a 24-hour fitness center, indoor pool and sauna, it's not surprising the hotel is a favorite among travelers. Guests traveling for work stay connected with complimentary Wi-Fi in both their rooms and public spaces like the lobby, which also features an interactive GoBoard with the latest news and airport conditions. Each of the 116 guest rooms and three suites include 32-inch plasma televisions with HBO, refrigerators, microwaves, two telephone lines and plush bedding. The Courtyard Café serves a satisfying American breakfast with a casually inviting atmosphere. With Adventureland, Wells Fargo Arena and John Deere all close by, the Courtyard Ankeny is ideally positioned to provide its guests with the best experience possible, both on and off property.

2405 SE Creekview Drive, Ankeny, Iowa 50021 USA - 515-422-5555

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