SOURCE: OneReach

OneReach

November 25, 2014 09:35 ET

OneReach Joins the Desk.com App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Growth

OneReach's ActionDesk Platform Empowers Small Businesses to Customize Customer Communications via Text and Voice Through a Single Interface; The New Desk.com App Hub Is a One-Stop Shop for SMBs to Easily Access Partner Apps That Help Them Enhance the Customer Service Experience and Accelerate Growth

DENVER, CO--(Marketwired - Nov 25, 2014) -  OneReach, a cloud-based business communications platform, today announced it has joined the Desk.com App Hub to help fast-growing SMBs leverage customer service to accelerate growth. OneReach's ActionDesk platform is the only text-enabled phone system with automation available through the Desk.com App Hub, giving small businesses the power to manage customer communications via SMS and voice from wherever they are. 

Using the OneReach ActionDesk solution, Desk.com users can send or receive incoming customer text messages and phone calls directly from their Desk.com account. The visual screen-pop interface helps guide agents through actions, such as chatting with customers via text message, or answering and transferring calls. The solution also helps small businesses manage how incoming messages are handled when no agents are available, including the ability to direct communications from a mobile application while they are away. 

"With more than 64 percent of consumers preferring text over phone for customer service, the ability for small businesses to easily text-enable their phone system with Desk.com provides a significant advantage," said Rich Weborg, CEO of OneReach. "Using this platform, small businesses not only appear more sophisticated in the eyes of their customers in how they handle service and interactions, but they are also able to better track call data and transcripts within the app so they can provide even better service in the future."

Introducing the New Desk.com App Hub to Leverage Customer Service for Rapid Growth
The new App Hub is a one-stop shop for SMBs to easily access more than 50 partner apps that help them enhance the customer service experience and accelerate growth. Utilizing partner apps, Desk.com customers can deliver greater levels of customer engagement and have a single, comprehensive view of the customer. With the App Hub, SMBs now have a single, trusted location where they can quickly deploy apps that enhance customer service, without the cost and hassle of building one-off integrations.

"Fast-growing SMBs are looking to transform the way they connect with customers, partners and employees to thrive in today's connected world," said Leyla Seka, GM and senior vice president, Salesforce Desk.com. "By leveraging the power of the Desk.com App Hub, OneReach provides customers with the proven tools to keep customer service at the heart of their business."

About OneReach
OneReach helps companies have interactive two-way conversations with their customers through multiple channels. Using a combination of automation and live agents, companies can easily craft a personalized customer experience using the OneReach platform. Created by a team of customer experience experts, OneReach helps companies enhance their customer service efforts by seamlessly incorporating voice, text messaging, email and other communication channels into a single communications system that increases customer loyalty while decreasing operational costs. OneReach easily integrates with any back-end system without the need for development resources.

For more information on OneReach, call or text 303-974-7351, or visit www.onereach.com. Follow us on Twitter @onereach and LinkedIn.

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