Ombudsman Ontario

Ombudsman Ontario

December 28, 2012 13:14 ET

Ontario Ombudsman's Top 10 Stories of the Year: Health Top of Mind for Ontarians in 2012

TORONTO, ONTARIO--(Marketwire - Dec. 28, 2012) - Ontario Ombudsman André Marin today released his annual "Top 10" list, reviewing the most significant developments involving his office in 2012.

In 2012, Ontarians were focused on health - health care, Ombudsman oversight of hospitals and long-term care homes, the mental health of our police forces, and healthy and transparent municipal democracies. Our office saw this reflected in the complaints we received, and the investigations we launched - including the most recent, into the province's services for adults with developmental disabilities - as well as in the comments from our followers on Twitter and Facebook. Thanks to our social media followers for contributing to this list.

Links with more information for all 10 items can be found here:

Ombudsman's Top 10 for 2012

  1. MUSH closer

"…it's not a question of if, it's a question of when"

- Premier Dalton McGuinty, June 2012

Every year, the Ontario Ombudsman's office receives hundreds of complaints regarding the MUSH sector - Municipalities, Universities, School boards, Hospitals and long-term care homes, as well as children's aid societies and police - and every year, Ombudsman André Marin is forced to turn them away. But this past spring, things took a turn for the better when Premier Dalton McGuinty spoke to the Ombudsman on the expansion of the Ombudsman's powers. The Ombudsman has said he would like to see children's aid societies, hospitals and long-term care homes as the first parts of this sector to be brought under his jurisdiction.

  1. Police oversight strengthened

The Ombudsman's 2011 report on oversight of the Ontario Special Investigations Unit, Oversight Undermined - as well as his 2008 report on the same issue, Oversight Unseen - recommended that, among other things, lawyers for police officers should not represent more than one witness officer on the same case. In late November, the Law Society of Upper Canada put lawyers on notice that it questioned how officers, who are supposed to be segregated in these cases, could ever be jointly represented - proving the Ombudsman's 2008 and 2011 recommendations, which called for a "legislative prohibition against legal counsel representing police officers involved in the same incident under investigation by the SIU," prescient indeed.

  1. Public call for better support for OPP operational stress injuries

In late October, the Ombudsman released a report calling on the Ontario Provincial Police (OPP) and the Ministry of Community Safety and Correctional Services to take concrete action to support police officers across the province who suffer from post-traumatic stress disorder, risk of suicide and other forms of operational stress injuries. His report, In the Line of Duty - and his finding that the chances of an OPP officer committing suicide were higher than the chances of being killed on-duty by an unknown assailant - made headlines across the country and even caught the attention of police organizations as far away as the United States and Germany. In contrast to the strong public support that greeted the report, the OPP's fence-sitting and defensive response was disappointing, Mr. Marin said. The Ombudsman will vigorously monitor this issue to ensure that there is proper leadership in the senior echelons of the OPP dealing with the mental health of its officers. He has asked the OPP and the Ministry of Community Safety and Correctional Services to report back on January 24, 2013 to update him on their progress.

  1. New investigations

In 2012, the Ombudsman announced two new investigations: One in March, into the province's monitoring of hypoglycemic drivers, and another in late November, into the province's services for adults with developmental disabilities in crisis. In both cases, complaints began flooding as soon as the investigations were announced, and there were strong responses via social media from people indicating these investigations were desperately needed. The Special Ombudsman Response Team is continuing its field work in both investigations.

  1. Breaking a few eggs for a good OMLET

Municipal councils were in the spotlight in October when the Ombudsman released his first-ever annual report on investigations of closed municipal meetings. The Ombudsman found that some municipalities are still "shockingly secretive, suspicious and resentful of the very idea they can be investigated." One such municipality, the City of Greater Sudbury, had the dubious distinction of being the least co-operative municipality in the history of the office's municipal dealings. In early December, the Ombudsman's accepted council's invitation to visit Sudbury and address them on his work in promoting municipal transparency.

  1. Access to justice: Complaints up by almost 30%

In his 2011-2012 Annual Report, the Ombudsman called on the government of Ontario to protect the public interest by ensuring citizens continue to have the opportunity to complain to his office - as more than 18,500 of them did in 2011-2012. The office saw a 27% increase in complaints and inquiries, and through the dedicated efforts of Ombudsman staff, has been able to help Ontarians navigate the government bureaucracy. The office also flags systemic issues to senior bureaucrats before they fester and grow, and serves as a catalyst for better communication, improved policies, and more common sense and compassion in public administration.

  1. Tech and innovation at OO

The past year saw a number of firsts for the Ombudsman's office - including the first #OOLive Twitter chat, the first remote live webcast of an Ombudsman presentation, and the first Skype presentations (to an ombudsman conference in Australia), and the first compilations of social media stories on Storify. The Ombudsman's strong social media presence - including on Facebook, Twitter, and YouTube - helped ramp up public engagement and reach more people than ever before; in fact, the Ombudsman is on track to reach 10,000 Twitter followers by the new year. The Ombudsman continues to call on government to embrace openness and transparency, and use technology to improve service and interaction with the public - as well as meet with other ombudsman organizations to coach them on the benefits of social media.

  1. Sharpening teeth worldwide

Created by the Ontario Ombudsman in 2007 to share his office's expertise in conducting systemic investigations, the advanced "Sharpening Your Teeth" training course trains ombudsmen and administrative watchdogs from around the world - on a complete cost-recovery basis. In the past five years, the course has been delivered in dozens of countries on six continents. This past November, the Ombudsman offered the course at the International Ombudsman Institute's 10th World Conference in New Zealand, and it was also delivered in Montreal, Iowa, and Curaçao, and will be presented to a sold-out crowd in Toronto in January.

  1. For a good cause

Ontario Ombudsman and staff participated in the office's first-ever Movember fundraiser in November, bringing in more than $6,100 for research and awareness about prostate cancer and male mental health initiatives. The team garnered honourable mentions in the Ottawa Citizen and on CityTV's website. In September, the Ombudsman Watchdogs team ran in the Canadian Breast Cancer Foundation's Run for the Cure, raising $4,877 to support breast cancer research. As well, the office raised more than $5,400 to support United Way Toronto and Federated Health Charities.

  1. Ombudsman honoured for public service

Ombudsman André Marin's commitment to public service was recognized in Canada and internationally in 2012. He was inducted into the University of Ottawa Faculty of Common Law's Common Law Honour Society; received the Canadian Bar Association's John Tait Award of Excellence; was presented with the Ontario Bar Association's 2012 Award for Distinguished Service; and was honoured for police oversight work by the U.S.-based National Association for Civilian Oversight of Law Enforcement.

"I was pleased to learn that the University of Ottawa has inducted you into its Common Law Honour Society - the second honour you have received from your alma mater, having been awarded the Ordre du mérite from the University's civil law section in 2011. Your dedication to serving the interests of the Canadian public has also been recognized by the Canadian Bar Association in being named the 2012 recipient of the John Tait Award of Excellence in the area of public law. Your tenacity and commitment are the gauge for exemplary professional service."

- letter to Mr. Marin from Hon. Rob Nicholson, Minister of Justice and Attorney General of Canada

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