SOURCE: OTRS

February 22, 2010 11:40 ET

The Open Source IT Service Management Solution OTRS::ITSM 2.0 Brings Affordable ITIL-Compatible Change Management to Companies Worldwide

All New ITIL V3-Compliant Change Management Module Debuts at Pink Elephant IT Service Management Conference & Expo; OTRS::ITSM 2.0 First Open Source Software to Track and Support Change Management Processes and Roles as Defined by ITIL

LAS VEGAS, NV--(Marketwire - February 22, 2010) - OTRS Inc. (http://www.otrs.com/en), the world's leading provider of open source Service Desk and ITIL-compatible IT service management (ITSM) solutions, today announced the release of OTRS::ITSM 2.0, bringing affordable ITIL-compatible change management to companies worldwide. This makes OTRS the first open source software to track and support change management processes and roles as defined by ITIL. The new system will be on display at the Pink Elephant IT Service Management Conference & Expo, Las Vegas, NV, February 21-24 (http://www.pinkelephant.com/ITM10/).

The OTRS::ITSM 2.0 release provides the first Change Management module to track change management processes and roles as defined by ITIL V3 for IT Services and IT infrastructure components (Configuration Items = CIs). It supports ITIL processes, specially: Incident Management, Problem Management, Service Asset and Configuration Management (CMDB / CMS), Request Fulfillment Management, Knowledge Management and Change Management. Additional ITIL processes that are also supported: Event Management, Service Catalogue Management, Release and Deployment Management as well as Service Portfolio Management.

OTRS::ITSM 2.0 with the new Change Management module will be on display in Booth 517b at the Pink Elephant IT Service Management Conference & Expo, Las Vegas, NV, February 21-24. The software will be readily available under the GNU Affero General Public License version 3 by the end of March.

For more information please go to: http://www.otrs.com/en/products/

About ((otrs))

((otrs)) is the world's leading provider of open source Service Desk solutions, available in 27 languages and used by over 70,000 corporate groups worldwide. The company grew out of the community project OTRS.org (http://www.otrs.org). OTRS, Inc., based in Cupertino, California is a wholly-owned subsidiary of Germany-based OTRS AG. OTRS enterprise support includes process design, application support, implementation, integration, customization, training, and OTRS managed services.

The core OTRS (Open Ticket Request System) product is a help desk system that supports efficient and intuitive logging, processing, and communicating of incidents & service requests by customers and service staff. OTRS::ITSM provides the first open source ITIL V3-compatible enterprise IT service management (ITSM) solution, and SIRIOS provides incident and advisory handling for CERTS. The web-based service desks run on Windows, Linux, Unix and Mac OS X. Based on open standards and interfaces, their common components include MySQL, Oracle, MS SQL, MS Active Directory, Novell eDirectory, Oracle Internet Directory, Sun ONE Directory Server, Apache, MS IIS, Nagios, Jaspersoft or Chrystal Reports.

For more information on ((otrs)) products and services, or to become a software contributor or development sponsor, please visit http://www.otrs.com/en/.

ITIL® is a Registered Trade Mark of the United Kingdom's Office of Government Commerce (OGC). All other trademarks and/or registered trademarks are the property of their respective owners.

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