SOURCE: OpenSpan

May 16, 2007 12:19 ET

OpenSpan to Demonstrate New Enterprise Desktop at ICMI Call Center Demo Conference

Demonstration Highlights OpenSpan Platform v3.0; Improvements to Agent Productivity, Service Quality and Compliance Adherence

ATLANTA, GA -- (MARKET WIRE) -- May 16, 2007 -- OpenSpan, Inc., the enabler of the New Enterprise Desktop, will demonstrate the OpenSpan Platform v3.0 at the ICMI Call Center Demo Conference, May 21-24, at Booth Number - E16, Intercontinental Dallas Hotel. OpenSpan Platform v3.0 enables enterprise organizations in any industry to increase the power of their employee desktops by integrating applications, automating manual processes, extending functionality of existing applications, and more quickly and cost-effectively creating customized composite applications.

OpenSpan is partnered with leading contact center solutions provider Attachmate, located next to OpenSpan in Booth Number - E17 at the ICMI Call Center Demo Conference. By combining the OpenSpan Platform with Attachmate's Verastream suite of legacy integration products, the two companies are providing comprehensive offerings that improve the contact center desktop environment for agents, IT and operations by:

--  Streamlining application workflow with simple integration projects;
--  Building robust desktop automation without coding;
--  Creating unified views with composite applications;
--  Extending legacy applications with new business; and,
--  Using an advanced approach for integrating desktop, host, Java,
    Windows, and Web applications.
    
With the OpenSpan Platform, contact center customers have experienced a number of benefits, including:
--  Reduced handling times for both experienced and new agents;
--  Dramatic reduction in training requirements and transfers, as new
    agents are now better equipped to resolve customer issues; and,
--  Achieve 100 percent compliance with customer mandates and industry
    regulations by automatically building in new functionality across the user
    interface (UI).
    
WHO:    OpenSpan CEO Francis Carden

WHAT:   OpenSpan to demonstrate the OpenSpan Platform v3.0, the
        industry's only enterprise solution for enabling the New
        Enterprise Desktop through seamless application integration
        and automation.

WHEN:   May 21 - 24, 2007

WHERE:  Booth Number - E16
        Intercontinental Dallas
        15201 Dallas Parkway
        Dallas, TX 75001
        972-386-6000
For more information please visit the Call Center Demo Web site: http://www.ccdemo.com/

About OpenSpan, Inc.

OpenSpan is a venture-backed software organization focused on enabling the New Enterprise Desktop. Enterprise customers such as Alltel Wireless, Afni, Charter Communications and JC Penney leverage the OpenSpan Platform to integrate applications, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. Recognizing the unique approach to the difficult challenges associated with application integration, Gartner awarded OpenSpan with a 2006 Cool Vendor Award. OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online at www.openspan.com.

Contact Information

  • Conact:
    Joe McGonnell
    OpenSpan, Inc.
    678-527-5400
    Email Contact

    Keith Giannini
    Or Kevin Carter
    Schwartz Communications
    781-684-0770
    Email Contact