SOURCE: Aberdeen Group

Aberdeen Group

March 09, 2011 10:00 ET

Operational Risk Management Strategies in Asset-Intensive Industries

Maintenance Costs Reduced by 8% and, Over Achieve Return-on-Asset Goals by 11%

BOSTON, MA--(Marketwire - March 9, 2011) - A new report by Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), "Operational Risk Management" has revealed that protecting brand image and the unpredictable economic environment are the top two pressures driving companies to focus on risk management. This latest Aberdeen Group report will define the concept of Operational Risk Management and quantify the performance improvement realized by companies that are most successful in applying this strategy in their organization.

Aberdeen used the following four key performance criteria to distinguish the leaders, with top performers achieving the following results:

  • 91% Overall Equipment Effectiveness (OEE)

  • 3% unscheduled asset downtime

  • 8% reduction in maintenance cost year-over-year

  • Over achieve return on assets targets by +11%

"The volatility in demand, huge investments in capital assets, and the complex nature of operations are all the issues that make companies operating in asset intensive industries very unique," explains Mehul Shah, Research analyst, Aberdeen Group. "Operational Risk Management strategies will enable companies to better understand the top risks in their operations and establish strategies and business processes to visualize, quantify, prioritize, and mitigate these risks. This new research has found that leading companies are two times as likely to invest in an asset performance solution which is tightly integrated to an enterprise asset management solution to provide in depth information about people, process and asset risks to decision makers. This has enabled these top performers to improve predictability towards operational risks, lower costs and reduce the risk profile of the organization."

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About Aberdeen Group, a Harte-Hanks Company

Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

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