SOURCE: OpSource


March 18, 2010 08:00 ET

OpSource Sets New SLA Standard for Cloud Computing, Guarantees Cloud Reliability, Performance and Support

OpSource Cloud Now Out of Public Beta, Available for Purchase by the Hour

SANTA CLARA, CA--(Marketwire - March 18, 2010) - OpSource™ today raised the bar in cloud computing by introducing the most comprehensive service level agreement (SLA) available from any cloud vendor. If mainstream adoption of the cloud is to occur, enterprise-class SLAs that instill confidence in cloud users and demonstrate product confidence on the part of the cloud vendors themselves are critical. To address this, OpSource Cloud's new SLA covers the three areas foremost on the minds of cloud users: reliability, performance and support responsiveness. OpSource also announced today that OpSource Cloud has officially exited public beta and is available for purchase by the hour from

"Despite accelerating adoption of cloud services, many IT and business decision-makers are still reluctant to migrate their operations to providers who are unable to make specific commitments regarding the quality and reliability of their services," said Jeffrey M. Kaplan, managing director of THINKstrategies and founder of the SaaS Showplace. "OpSource's new SLA offers the kind of guarantees businesses need to feel confident that they will get the performance and support they expect from their cloud computing provider."

Serious cloud users from companies of all sizes and all verticals agree that SLAs for availability, performance and support responsiveness are essential for enterprise-class usage. In fact, in a recent survey conducted of OpSource Cloud customers, 74 percent said that a 100 percent uptime SLA was extremely important in their purchase decision-making.

OpSource's new SLA offers guarantees that will set the standard for all Cloud providers. For reliability, OpSource guarantees 100 percent availability of the OpSource Cloud Network, which is comprised of the border routers, firewalls, load balancers, and switches. OpSource also guarantees 100 percent availability of individual servers within the OpSource Cloud environment. For performance, OpSource guarantees a latency of less than one millisecond for the transfer of data packets from one server to another within the OpSource Cloud environment and within the same network (VLAN). Finally, for customer support, OpSource guarantees support personnel will review and update any case submitted via the OpSource Community within 30 minutes for emergency cases and within 120 minutes for all other cases. Emergency cases are defined as any case where a server is down and unavailable. Live customer support is also available 24x7. With these guarantees, OpSource Cloud users can be confident that the cloud services they buy are as reliable as the dedicated services they are used to.

"OpSource Cloud has enjoyed great momentum, growing 44 percent per month since we introduced the public beta back in October," said Treb Ryan, CEO, OpSource. "We're proud to offer a product that is not only enterprise-class in features and functionality, but is also enterprise-class in its service level agreement. To move from ad-hoc test and development to production use, Cloud users have to be confident in their Cloud and our new SLA is intended to build that confidence."

For more information on OpSource Cloud's new SLA, please visit

About OpSource Cloud

OpSource Cloud offers companies the true Cloud, combining the availability, flexibility and community of the public Cloud with the security, performance and control that the enterprise demands. OpSource Cloud is now in public Beta and available for on-line purchase by the hour from

Its features include:

Best of the Public Cloud

  • Easy online sign-up with infrastructure provisioning in minutes
  • Pay by the hour and only for what you use, with no commitment (unless so desired)
  • Community resources for sharing and collaboration, third party add-ins and configurations
  • Web interface plus complete set of APIs

Enterprise Security & Compliance

  • Virtual Private Clouds with user-specified public Internet connectivity
  • Unique customizable security for firewalls
  • User-level login/password and access control
  • SAS 70 Audited Cloud
  • One hundred percent uptime SLA

Enterprise Performance

  • Multiple private networks on demand for multi-tier architecture
  • Guaranteed sub-millisecond latency between systems
  • Industry standard technology including VMware, Cisco, EMC, Microsoft and Red Hat
  • User selectable server configurations

Enterprise Controls

  • Centralized control and billing
  • Master and departmental management and controls
  • Sub-account permissions and budgeting
  • Complete reporting
  • 24X7 phone support plus online community support and ticketing/status tracking

About OpSource

OpSource™ provides complete cloud operations, infrastructure and services for companies of all sizes, from Software-as-a-Service (SaaS) ISVs to the enterprise, with hundreds of applications, millions of users and billions of transactions supported daily. 

OpSource Cloud™ is the first cloud to bring together the flexibility, availability and community of the public cloud with the security, performance and control the enterprise demands. Emphasizing security, OpSource Cloud provides enterprise users with a Virtual Private Cloud within the public cloud, allowing them to determine their own degree of Internet connectivity. For more information, visit

OpSource On-Demand™ empowers SaaS ISVs to bring enterprise-class Cloud solutions to their end-users by quickly and securely delivering their applications and services over the Web. Going far beyond full-featured managed hosting, the comprehensive, award-winning Cloud operations solution includes the application and database management, compliance and business services that are necessary for on-demand business success. 

Headquartered in Santa Clara, Calif., OpSource has cloud and web application delivery centers in Virginia, London and Bangalore. For more information about OpSource, visit

OpSource, OpSource Cloud, OpSource On-Demand, and the OpSource logo are trademarks of OpSource, Inc. All other trademarks and company names mentioned are protected by their respective owners.

Contact Information

  • For additional information, please contact:

    Eileen Conway
    OpSource, Inc.