SOURCE: Helpstream

Helpstream

September 08, 2009 08:00 ET

OpSource Taps Helpstream to Drive Social Customer Service Experience

Community Platform Is a Key Differentiator in OpSource Cloud

MOUNTAIN VIEW, CA--(Marketwire - September 8, 2009) - Helpstream, the leading provider of customer service communities, today announced that OpSource, the leader in cloud operations, has selected its community-based customer service platform to provide around-the-clock, community-driven support for its OpSource Cloud™ customers.

OpSource Cloud™ is the first Cloud to bring together the flexibility, availability and community of the public Cloud with the security, performance and controls the enterprise demands. Emphasizing security, OpSource Cloud provides every user with a Virtual Private Cloud within the public Cloud, allowing them to determine their own degree of Internet connectivity.

OpSource chose Helpstream's community to support its commitment to make customer service a cornerstone of its business and product offerings. OpSource will use Helpstream's fully-integrated, community-based customer service platform to enable a social customer service experience in which customers can better communicate and collaborate with each other and the company. The portal allows customers to get answers, share experiences and find best practices about OpSource Cloud quickly and effectively, any time of day, while providing the company with insight into customer questions, problems and needs.

"Community interaction makes for more successful customers and for better products," said Richard Dym, CMO of OpSource. "Community, when done right, is more than the sum of the part. It is about customer experience and interaction as much as support -- and it is a key feature of any successful Cloud. Helpstream's platform is enabling us to build exactly this kind of vibrant community around OpSource Cloud."

"OpSource is a leading provider of Cloud services and infrastructure that understands there's value in the social customer experience," said Bob Warfield, CEO of Helpstream. "By integrating Helpstream's platform into OpSource Cloud, they give customers the support they need in a community environment, set their product apart from the competition, while also saving time and money."

About OpSource Cloud

OpSource Cloud™ offers companies the true Cloud, combining the availability, flexibility and community of the public Cloud with the security, performance and controls that the enterprise demands. Now in private Beta, OpSource Cloud will be publicly available on October 2, 2009. For more information, please visit www.opsourcecloud.net.

About Helpstream

Helpstream's Social CRM solution helps companies reduce overall customer support costs while increasing customer satisfaction and retention. Helpstream integrates social Web technologies with modern customer service and collaboration processes to drive effective customer and partner engagement across all business functions. Helpstream's SaaS design makes it fast to deploy, easy to use and affordable. The service can be deployed as a complete customer service system or as an integrated self-service and community case resolution complement to existing CRM systems. More than 200 customers and 500,000 users access Helpstream regularly to share information and discover solutions to everyday customer service problems on the Web. Helpstream is headquartered in Mountain View, Calif. For more information, please visit www.helpstream.com or follow us on Twitter at http://twitter.com/helpstream.

Contact Information

  • Media Contact:
    Amy Neal
    LaunchSquad
    415.625.8555
    hstream(at)launchsquad(dot)com