SAN JOSE, CA--(Marketwired - Apr 28, 2014) - AltiGen Communications, Inc. (OTCQX: ATGN), a leading provider of premise and cloud-based IP-PBX and Contact Center solutions, today announced that OptiCall, Inc. has deployed MaxCS Private Cloud for its Florida based call center.
Opticall, Inc. provides a superior contact experience for prospective patients inquiring about elective medical procedures such as cosmetic surgery or vision correction. In an industry where a patient may make a decision on whether to proceed further in the first 30 seconds of a call, the initial customer contact is vitally important. By closely tracking all aspects of the phone interaction with patients, OptiCall, Inc. has been able to consistently achieve results 15-25% above industry standards. To date the company has taken more than 1.5 million elective surgery calls for the practices it has partnered with.
"Many medical practices struggle to maintain consistent, high quality interactions with prospective patients over the phone," said Bill Mercier, President and Founder of OptiCall, Inc. "By providing superior handling of patient calls seven days a week, OptiCall enables a practice to differentiate itself in a very competitive market. With AltiGen's cloud based call center solution, we have the comprehensive suite of tools needed to measure, monitor and manage all aspects of phone interaction with patients to achieve positive results."
"MaxCS Private Cloud provides great value for our customers that require call center capability," said Jayson Anderson, an owner with Authorized AltiGen Partner Tel-Net Systems. "Advanced Routing, Automatic Call Recording, Real Time Monitoring and Call Reporting are available for a reasonable monthly service fee. Customers like OptiCall can cost effectively add an agent without a major upfront purchase. Better yet, there isn't any on premise hardware to maintain or worry about replacing down the road."
OptiCall deployed MaxCS Private Cloud in December of 2013. Since then the company has continued to grow its specialized call center an agent at a time. In the case of a severe weather event in Florida, agents have multiple disaster recovery options to connect to the hosted call center. This ensures calls will continue to be answered, even when agents are unable to physically operate from the office.
"Companies such as OptiCall that focus on quality and service can really leverage the capabilities of AlitGen's hosted call center," said AltiGen VP of Sales Mike Plumer. "With our bundled options for agents and supervisors, the solution provides for top quality results. OptiCall is a great example of a smart company that's taking customer service to a new level."
About AltiGen Communications
AltiGen Communications, Inc. (OTCQX: ATGN) is a leading provider of premise and cloud-based IP-PBX and Contact Center solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.
Copyright 2013 AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding AltiGen's successful hosted call center solution including such capabilities as Advanced Routing, Automatic Call Recording, Real Time Monitoring and Call Reporting for a reasonable monthly service fee as well as bundle options for agents and supervisors.
The forward-looking statements contained in this press release are also subject to unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of AltiGen's performance, please refer to AltiGen's audited Annual Report filed with the OTCQX over-the-counter market for the fiscal year ended September 30, 2013. Since these statements involve risks and uncertainties and are subject to change at any time, the Company's actual results could differ materially from expected results. Forward-looking statements speak only as of the date the statement was made. The Company does not undertake any obligation to update any forward-looking statements.