SOURCE: Oracle Corporation

Oracle Corporation

January 25, 2012 20:00 ET

Oracle Completes Acquisition of RightNow

Adds Leading Customer Service Cloud Capabilities to Power Great Customer Experiences

REDWOOD SHORES, CA--(Marketwire - Jan 25, 2012) - Oracle (NASDAQ: ORCL)

News Facts

  • Companies need to deliver a unified, personalized, and relevant customer experience to their customers throughout the marketing, selling, support and service phases of the customer journey to maximize loyalty, advocacy and repeat business.
  • RightNow's leading cloud-based Customer Service offering helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, and will be a key component of the Oracle Public Cloud.
  • The combination of Oracle's leading marketing, sales, ecommerce, search and business intelligence software with RightNow's leading service capabilities, helps companies power great customer experiences in a seamless, personalized way across all channels and customer touchpoints: including on the web, in a store, over the phone or via mobile devices.
  • Customers have overwhelmingly supported the transaction since it was announced. In fact, RightNow just completed the largest subscription booking quarter ever in the company's history.
  • Oracle executives will provide more details on the product strategy for the combined Oracle and RightNow offering, during a webcast presentation on January 31 at 9:00am PT.
  • More information on this announcement and the webcast can be found at http://www.oracle.com/rightnow.

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