SOURCE: Oracle Corporation

Oracle Corporation

September 13, 2011 08:00 ET

Oracle Utilities Customer Care and Billing With Oracle Exadata Database Machine Demonstrates Extreme Performance for Utility Bill Processing

New Data Reveals Speeds of 16,500 Bills Generated per Minute

REDWOOD SHORES, CA--(Marketwire - Sep 13, 2011) - Oracle (NASDAQ: ORCL)

News Facts

  • Oracle Utilities Customer Care and Billing 2.3.1 running with Oracle Exadata Database Machine X2-2 processed an unprecedented 16,500 bills per minute or 993,240 bills per hour.(1) In tests, a typical night's billing run for a utility with one million customers -- 47,600 bills -- was processed in 2.87 minutes.

  • The test used 12 months of historical financial data for a typical distribution company with one million accounts: 80 percent residential, 18 percent commercial, 2 percent industrial (interval billing).

  • As utilities plan new service options and programs including smart grid, responding to emerging customer and community needs is a top priority. Internally, utilities need to deliver, for example, pre-paid utilities services, demand response and near-real-time access to customer data while maintaining bill throughput for timely revenue flow. Thus, a utility using a monthly billing cycle typically needs to plan for approximately 21 overnight billing runs per month, in addition to unanticipated delays.

Testing Details

  • The high rate of throughput was achievable primarily due to the increased input/output capacity in Exadata, which features highly tuned and balanced elements of computing, storage and networking that adapt and scale predictably. Oracle Utilities Customer Care and Billing on Exadata required fewer input/output operations -- only 48.5 per bill on average, while a non-Exadata server typically required 73.7.

  • Test results indicate ample room for additional growth (scaling), as the Exadata quarter rack database server with two RAC nodes was utilized less than 55 percent at the benchmark level.(2)

  • Testing was completed on a quarter rack Oracle Exadata Database Machine X2-2 running Oracle Database 11g and Oracle Real Application Clusters with Oracle Utilities Customer Care and Billing 2.3.1 on the application tier running on Oracle's Sun Fire X4770 server.

  • Built using industry standard hardware components, and intelligent database and storage software from Oracle, Oracle Exadata Database Machine powers the largest and most important OLTP and data warehousing applications up to 10x faster than before.

Supporting Quote

  • "This benchmark demonstrates that Oracle software and hardware systems -- engineered to work together, and available today -- can process routine customer bills in a fraction of the time traditionally used by most utilities. It is a first step toward demonstrating Oracle's superior ability to help utilities handle the smart grid's anticipated 'data deluge,'" said Linda Jackman, group vice president of product management, Oracle Utilities.

Supporting Resources

About Oracle Utilities

Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, and database technologies. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit

About Oracle Exadata

The Oracle Exadata Database Machine is the only database machine that provides extreme performance for both data warehousing and online transaction processing (OLTP) applications. It manages more data on multiple compression tiers, improves performance of all applications, and helps organizations make better business decisions in real time.

About Oracle

Oracle (NASDAQ: ORCL) provides the most complete, open, and integrated business software and hardware systems in the world. For more information about Oracle, visit


Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

(1) "Oracle Utilities Customer Care and Billing 2.3.1 Performance Benchmark on Oracle Exadata," Oracle, July 2011.

(2) "Oracle Utilities Customer Care and Billing 2.3.1 Performance Benchmark on Oracle Exadata," Oracle, July 2011.

Contact Information

  • Contact Info
    Caroline Vespi
    Email Contact