SOURCE: Experian QAS

December 17, 2008 08:30 ET

Oregon Public Employees Retirement System Integrates Experian QAS to Improve Customer Service and Benefit Processing

Address Verification to Provide Better Data as a Key Part of Statewide Modernization Efforts

BOSTON, MA--(Marketwire - December 17, 2008) - Experian® QAS®, a leading provider of customer data quality software and services, today announced that the Oregon Public Employees Retirement System (PERS) finished integrating QAS Pro Web address verification functionality with its new proprietary Web-based system. This marks a major milestone in the state's migration away from a legacy mainframe pension administration platform to a more modern application. The statewide system's goal is to use accurate address data to improve overall customer support and benefit processing with the hope of promoting employee confidence regardless of the state of the economy.

The Oregon PERS administers the retirement, disability and death benefits for employees of the state, counties, school districts, cities and local government units. It provides services to approximately 320,000 active and inactive members. Most of the data the agency uses to administer benefits comes from about 870 employers that contribute to funds for employees in Oregon. In the coming year, all of these contributing employers will report data into a new system, providing much-needed automation for PERS but also potentially allowing incomplete or inaccurate contact data to enter processes. Oregon PERS placed Experian QAS software on the front end of its data management system to manage data inaccuracies in real time to prevent delays in customer correspondence.

When the Oregon PERS goes live statewide next year, QAS Pro Web will be used primarily in the Customer Service and the Benefit Processing divisions responsible for benefit estimations and allocation of benefit checks to members.

QAS Batch will be used on the back end to bring the agency's existing database up-to-date and to reduce the organization's postage costs by cleaning all address data before mass mailings of member correspondence and statements.

"With the declining economy, state retirement organizations need to find a way to cut costs while improving member trust through strong customer service," said Joel Curry, chief operations officer, Experian QAS. "Point-of-entry data quality provides a way for state organizations to achieve all of these goals. Oregon PERS is a part of the growing trend we are seeing with statewide system rollouts of our data quality software and services."

About Experian QAS

Experian QAS is an address data quality software pioneer. The company's products capture, validate, cleanse, standardize and enrich customer contact information. Experian QAS provides data validation software and services to more than 10,000 customers worldwide in retail, education, health care, insurance, finance, government and other sectors. The company was established in 1990 and has offices throughout the United States, Europe and Asia Pacific. For more information, visit http://www.qas.com.

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