SOURCE: Thunderhead

March 27, 2007 06:00 ET

Origen Financial Selects Thunderhead to Streamline Consumer Lending Communications

Thunderhead Platform Integrates With IBM [NYSE: IBM] FileNet ECM Suite to Enable Faster Time-to-Market and Reduced Costs

SOUTHFIELD, MI -- (MARKET WIRE) -- March 27, 2007 -- Thunderhead, the leading provider of enterprise solutions for the creation and management of multi-channel business communications, today announced that Origen Financial has successfully deployed the Thunderhead enterprise communications platform, enabling Origen to streamline the production of critical documentation associated with its loan origination processes.

Based in Southfield, Michigan, Origen Financial is a national provider of manufactured housing loans and is widely recognized as a leader in the use of technology in its field. Origen Financial selected the Thunderhead platform to better automate and control the process by which it produces documentation for its loan products.

Historically, Origen had been faced with significant personnel and opportunity costs to implement any changes in its existing loan documentation, often encountering delays, sometimes of up to nine months. Additionally, Origen was challenged in introducing new products and services, as the requisite delays in developing documentation hindered their ability to bring products to market.

Origen's key considerations in selecting Thunderhead included:

--  Business user control of the process for document creation and
    maintenance, reducing the dependency on IT resources and dramatically
    speeding time-to-market for new documentation
--  Best-in-class support for multi-channel customer communications,
    allowing Origen to deliver properly formatted documentation to its
    customers via electronic channels, such as email, as well as traditional
    print channels
--  Ease-of-integration with Origen's existing enterprise architecture and
    applications, including IBM (NYSE: IBM) FileNet P8 Content Manager and
    Business Process Manager
--  Comprehensive audit and compliance capabilities
With the deployment of the Thunderhead solution, changes to documents now routinely take two to three days (from request to publishing) and Origen has eliminated virtually all of its document backlog in its IT organization.

"Documentation historically presented a challenge to the speed of new product development and launch," said Origen CIO, Paul Galaspie. "Thunderhead has enabled us to streamline the entire process dramatically, supporting the launch of new products and services that will drive the next stage of Origen's growth."

The Thunderhead solution has also enabled Origen to be more flexible and innovative in providing services to its partner community and its customers. Origen is now leveraging Thunderhead's white-labeling capabilities to provide separately branded and highly tailored loan products for partner organizations such as housing associations and manufactured-housing companies that do not currently have their own financing arms.

Thunderhead also has supported Origen in its efforts to provide fully bilingual service to its Hispanic customers by enabling Origen to deliver all of its documentation in Spanish as well as English, thereby improving the customer experience while also reducing call center traffic related to document inquiries.

"With Thunderhead, we can deliver a service to our Hispanic customers that is tailored to their needs and supported with consistent and personalized communications across all points of interaction with Origen -- from contracts and correspondence to the call center," said Galaspie.

"Origen Financial is an outstanding example of the impact that an enterprise communications solution can have on a leading financial services organization," noted Chris McLaughlin, Chief Marketing Officer, Thunderhead. "Not only has the Thunderhead solution reduced the time and cost required to create and maintain critical documentation, it has also enabled Origen to provide a superior level of service to its customers and partners and to better compete in its marketplace."

Thunderhead will be showcasing its enterprise communications platform at the AIIM Annual Conference and Expo on April 16-18 at the Boston Convention Center in Boston, Mass.

About Thunderhead

Thunderhead is the leading provider of enterprise solutions for the creation and management of multi-channel business communications.

The Thunderhead platform allows business users to manage the production of both personalized and transaction-driven communications which may be delivered by any number of media channels, including print, fax, web, e-mail, SMS and industry-specific XML schemas.

Thunderhead's unique combination of business-user-centric design; an open, standards-based core; and broad enterprise capabilities has enabled it to quickly become the market leader. Thunderhead numbers many of the world's leading organizations as its customers, and services its rapidly expanding customer base from offices in North America, Europe and Asia Pacific.

For further information, please visit

About Origen Financial

Origen is an internally managed and internally advised company that has elected to be taxed as a real estate investment trust. Based in Southfield, Michigan, with significant operations in Ft. Worth, Texas, Origen is a national consumer manufactured housing lender and servicer. It offers a complete line of home only products and land home conforming and non-conforming products. Origen also provides servicing for manufactured home only and land home loans.

For more information about Origen, please visit

Contact Information

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    Meir Kahtan
    Meir Kahtan Public Relations
    Phone: 212-699-6065
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