SOURCE: OSF Global Services

October 29, 2013 10:51 ET

OSF Global Services Becomes Coveo Certified Partner

Leveraging Best-in-Class Enterprise Search Capabilities to Bring Relevant Knowledge to Salesforce Clients

QUEBEC CITY, QC--(Marketwired - Oct 29, 2013) - IT professional services provider OSF Global Services announced today they have become a certified Coveo partner. As a leading provider of search and relevance technology, Coveo's solutions instantly deliver the most pertinent, context-aware knowledge and information to users across all industries.

As a certified Salesforce Consulting Partner and premier technology partner to enterprise-class businesses around the world, OSF will install, customize and integrate the Coveo for Salesforce solution, which securely connects, in real-time, any collective information fragmented across cloud, social, and on-premise systems. This federation is made possible with Coveo's Advanced Relevance Engine which injects the most contextually relevant knowledge so agents can investigate accounts and tickets quickly while having access to associated cases, KB articles, community posts, even related experts -- automatically, all within one view.

"Coveo for Salesforce is an ideal match for many of our clients," said Gerard Szatvanyi, President and CEO of OSF Global Services. "Giving clients the ability to locate, extract and use important information stored within their IT ecosystem means saving time, money and providing a superior level of service to their customers."

About Coveo
Coveo makes companies more relevant and responsive to their customers, by providing technology that delivers in real time the most relevant, context-aware information for every employee and every customer. Coveo's revolutionary Search & Relevance Technology takes Knowledge Management to a new, more relevant level by securely connecting with and harnessing an organization's big, fragmented data from any combination of cloud, social, and on-premise systems. The Coveo Relevance Engine injects the most pertinent knowledge into the context of every user, focusing on three business areas to:

  • Inject more relevant knowledge into customer service and sales interactions;
  • Personalize online customer experiences within high-end websites; and
  • Radically boost knowledge management initiatives by making the collective knowledge easily accessible & relevant, so that all employees can take the best actions.

Coveo is a strategic partner of several leading software companies such as Salesforce.com and Sitecore, and has been recognized as a visionary by Gartner in its 2013 Magic Quadrant. Among Coveo customers are leading companies such as GEICO, Lockheed Martin, L'Oreal Switzerland, SunGard and YUM! Brands. For more information, visit www.coveo.com, follow us on the Coveo blog, LinkedIn, Twitter, Facebook and YouTube.

About OSF Global Services
OSF has been delivering SLA-grade professional services since 2003, having established itself as a trusted advisor and technology integrator to clients in 17 countries across North America, Europe and Asia. The company's forte is application development and technology integration across key markets, including Ecommerce, Customer Relationship Management (CRM) and Cloud. Headquartered in Quebec, Canada, OSF has offices in the U.S., France, Germany, Italy, UK, Romania and Ukraine. This mix of onshore and offshore expertise offers comprehensive, follow-the-sun support for its clients. OSF Global Services is ISO 9001:2008 certified, Microsoft Certified, a Salesforce.com Consulting Partner, a Netsuite Solutions Partner and a Rackspace Hosting Member Partner. For more information about the company's ecommerce expertise please visit www.osf-global.com.

All trademarks and trade names mentioned herein are the properties of their respective holders and hereby acknowledged.

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