SOURCE: OSF Global Services

OSF Global Services

February 19, 2015 11:09 ET

OSF Global Services "Exceeds Expectations" With Unique Integration for L'Oréal Brand

Demandware Enhancements Boost Conversions, Customer Experience for Leading Men's Grooming Brand Baxter of California

QUEBEC CITY, QC--(Marketwired - Feb 19, 2015) - IT professional services provider OSF Global Services announced today the centralized Demandware integration of L'Oréal brand and men's grooming products pioneer, Baxter of California.

As part of a growth strategy following their acquisition by L'Oréal, the unique solution was successful in accommodating the retailer's existing order fulfillment system -- an uncommon integration with Demandware, and for L'Oréal -- while enabling a much easier shipping, payment and confirmation process.

"We came up with a way that enabled them to grow merchandising and develop the website without impacting fulfillment," said Brian Vass, Business Analyst at OSF Global Services. "We've done standard order flow integrations, but this was completely custom."

OSF not only developed a deep understanding of what the retailer was doing throughout the fulfillment process -- they trained team members across departments who were impacted by the switch onto the new systems. And new, state-of-the-art enhancements to the customer experience are already contributing to sales growth, as well as an enhanced overall appearance of the brand.

"Since making it easier for our visitors to shop, we've already seen our conversion rate increase," said Jillian RISSMAN-SHERR, Manager, Ecommerce at Baxter of California. "In terms of the aesthetics of the site and the design, OSF Global Services has exceeded our expectations."

About OSF Global Services
OSF Global Services has been delivering SLA-grade professional services since 2003, having established itself as a trusted cloud technology consultant and technology integrator to clients in 17 countries across North America, Europe and Asia. The company specializes in cloud application development, private clouds, CRM platforms and reputable ecommerce cloud platforms. Headquartered in Québec, Canada, OSF has offices in the U.S., UK, France, Germany, Brazil, Italy, Romania and Ukraine. OSF provides global coverage to its customers through its many offices and its partner network. OSF Global Services is ISO 9001:2008 certified, a Magento Partner, a Demandware LINK Implementation Certified Premier Partner, Microsoft Certified, a Salesforce.com Consulting Partner and a Rackspace Hosting Member Partner. For more information about the company's ecommerce expertise please visit www.osf-global.com.

All trademarks and trade names mentioned herein are the properties of their respective holders and hereby acknowledged.

Contact Information