SOURCE: OSF Global Services

OSF Global Services

August 19, 2014 09:04 ET

OSF Global Services Plays Key Role in Service Management Upgrade for PlumChoice

Next-Generation Business System Enables Technical Support Services Provider to Deliver Enhanced Customer Experiences in Increasingly Complex Technology Environments

QUEBEC CITY, QC--(Marketwired - Aug 19, 2014) -   IT professional services provider OSF Global Services announced today a milestone achievement in a long-standing relationship with PlumChoice, a Specialized Technical Services provider that optimizes the benefits consumers and small companies derive from their personal technology experiences. OSF has served as a key technology partner to PlumChoice for nearly nine years, and has played an important role in PlumChoice's rapid growth as consumers' and SMBs' technology environments continue to become increasingly complex.

OSF collaborated on the design and implementation of a state-of-the-art service delivery solution that simplifies and streamlines PlumChoice's business processes across sales, care and technical support, while scaling gracefully with the company's significant growth. As devices proliferate and consumers turn to more "smart" programs and applications with the "Internet of Things," PlumChoice's business has accelerated.

Rapid, quality-controlled deployment, adherence to deadlines and project timetables, and a solid communication platform have underpinned (or characterized) the business relationship between the two companies. "As our business continues to expand at a rapid rate, an increasingly agile, scalable and extensible business infrastructure has become an imperative," said Paul Weichselbaum, Executive Vice President of PlumChoice. "Given OSF's expertise and track record of delivering quality solutions, we were confident we had the right partner for this strategic project."

"PlumChoice's needs are an ideal match for our ability to design powerful and agile solutions for fast-growing companies," said Gerard Szatvanyi, President and CEO of OSF Global Services. "We look forward to continuing this relationship with one of our longest-standing clients."

To learn more about PlumChoice, please visit www.plumchoice.com.

About OSF Global Services
OSF has been delivering SLA-grade professional services since 2003, having established itself as a trusted advisor and technology integrator to clients in 17 countries across North America, Europe and Asia. The company's forte is application development and technology integration across key markets, including Ecommerce, Customer Relationship Management (CRM) and Cloud. Headquartered in Quebec, Canada, OSF has offices in the USA, Brazil, France, Germany, Italy, UK, Romania and Ukraine. This mix of onshore and offshore expertise offers comprehensive, follow-the-sun support for its clients. OSF Global Services is ISO 9001:2008 certified, Microsoft Certified, a Salesforce.com Consulting Partner, a Demandware LINK Solutions Partner, a certified Magento Partner and a Rackspace Hosting Member Partner. For more information about the company's solutions and technology expertise please visit www.osf-global.com.

All trademarks and trade names mentioned herein are the properties of their respective holders and hereby acknowledged.

About PlumChoice
Fortune 1000 manufacturers, retailers, telcos, cable providers, and software companies partner with PlumChoice to deliver highly differentiated customer experiences to consumers and SMBs through white-labeled technical support solutions that span the entire technology lifecycle. PlumChoice works with end users to install, configure, connect, enhance and fix both software and hardware products, and integrates numerous products within larger technical and connected home environments. The company is purpose-built to deliver exceptional customer experiences by way of its unique sales model, user-focused service delivery and proprietary support automation technology that enable partners to power the increasingly complex and heterogeneous personal technology environments driven by the "Internet of Things".

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