SOURCE: OTRS Inc.

OTRS Inc.

September 16, 2010 08:00 ET

OTRS Opens Free Registration to Live Webinar on ITIL Processes and Best Practices

Attendees Learn to Improve Service Quality, Enhance Efficiency and Customer Satisfaction

CUPERTINO, CA--(Marketwire - September 16, 2010) -  OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced free registration to its first-ever live webinar. During the one-hour event, businesses will learn how their support, sales, billing, internal IT, and helpdesk teams can react quickly and efficiently to inbound customer inquiries. Webinar guests will receive an exclusive demonstration of the only ITIL-compatible IT service management solution.

Winner of InfoWorld's 2010 Bossie Award for Best Open Source Networking Software, OTRS incorporates the ITIL service management specifications in a powerful, ready-made toolkit to enhance IT management systems with industry-standard processes, including problem, incident, and configuration management.

"Our webinar is open to anyone looking to improve their IT service management," said Paul Salazar, GM of OTRS USA. "In just 60 minutes, attendees will learn how to implement an advanced system that will improve service quality, enhance efficiency, and achieve higher customer satisfaction at a dramatically lower cost."

The webinar to showcase the new OTRS ITSM will take place on September 23, 2010, at 8 am PDT (11 am Eastern). Please register in advance at http://www.otrs.com/en/company/events/webinar-itil-processes-and-best-practices-with-otrs/

About OTRS
OTRS is the leading open-source service innovation suite, providing a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone app, and an underlying technology platform, delivered as an on-demand Help Desk or as freely downloadable open source software. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction, and lower costs. OTRS is available in 27 languages, enabling multinational corporations to consolidate their service operations onto a single, unified solution. Worldwide enterprise support includes process design, implementation, customization, and hosting. Key customers include NASA, Siemens, Nokia, and Toshiba. For more information on OTRS products and services, please visit http://www.otrs.com/.

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