SOURCE: OTRS Inc.

OTRS Inc.

September 23, 2010 08:00 ET

OTRS Partners With Autonomic Resources to Deliver Open Solutions to Government Agencies via GSA Advantage

Partnership Will Help Meet Need for Help Desk Deployments in the Federal Government

CUPERTINO, CA--(Marketwire - September 23, 2010) -  OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced its partnership with Autonomic Resources, a leading supplier of open IT solutions to the civilian, intelligence, and defense agencies of the federal government since 2001. Under the OTRS Worldwide Partner Program, Autonomic Resources will lead the way to governmental deployment of open source, GSA-available help desk and ITSM solutions.

As the GSA contract holder for OTRS solutions, Autonomic meets prequalified technical and pricing requirements, making the procurement process fast, flexible, and cost-effective for federal government agencies.

"There is a surprising unmet need for help desk deployments in the federal government, so we are excited to be teaming up with the world's leading open source solution provider in that realm," said John Keese, president of Autonomic Resources. "We can now offer our clients OTRS solutions through GSA to provide them with an alternative to expensive and hard-to-implement proprietary solutions. Customers can now easily use 'jump start' services to POC and install in their own environments or as SaaS models being readied for federal use later this year."

"Our partnership with Autonomic Resources provides OTRS with a huge opportunity to supply our IT services to federal agencies, so they can provide collaborative assistance to anywhere in the world," said Paul Salazar, GM of OTRS USA. "We are excited to be expanding our governmental customer base with a leading specialist in data center automation."

Open source technologies continue to gain wider acceptance under the current federal administration's initiative to modernize IT by encouraging government agencies to use commercially available technology. As more federal agencies strive to reduce IT costs and speed implementation, the availability of open source solutions such as OTRS' Help Desk and ITSM solutions under the GSA provides agencies with simplified acquisition processes to implement technologies and meet mission objectives rapidly.

On September 23, OTRS and Autonomic will offer the first in a series of webinars to discuss the features of OTRS and their benefits to federal agencies. For more information or to register for the webinar, please visit http://www1.autonomicresources.com/l/3312/2010-09-16/3JWED.

About Autonomic Resources
Autonomic Resources (www.autonomicresources.com) is an information technology and service integration firm that works with the U.S. Government. Core capabilities include the implementation of strategic technologies related to long term IT services as well as strategic services like data center automation, cloud computing, open source adoption, IA, NextGen networking, BI, and software development services. Headquartered in Cary, N.C., Autonomic is a certified 8(a) SDB - Search GSA Schedule #GS-35F-0587R on http://www.gsaadvantage.gov/.

About OTRS
OTRS is the world's leading provider of open source Service Desk solutions, available in 27 languages and used by over 80,000 corporate groups worldwide. The company grew out of the community project OTRS.org (http://www.otrs.org). Founded in Germany in 2003, OTRS has offices in Europe and Latin America, as well as its North America headquarters in Cupertino, California. OTRS enterprise support includes process design, application support, implementation, integration, customization, training, and OTRS managed services. The core OTRS product is a help desk system that supports efficient and intuitive logging, processing, and communicating of incidents & service requests by customers and service staff. OTRS::ITSM provides the first open source ITIL V3-compatible enterprise IT service management (ITSM) solution. For more information on OTRS products and services, or to become a software contributor or development sponsor, please visit www.otrs.com.

All product and company names herein may be trademarks of their registered owners.