SOURCE: Parature

May 31, 2005 09:18 ET

Our Lady of the Lake Regional Medical Center Replaces Peregrine With Parature's Help Desk Support Solution

MCLEAN, VA -- (MARKET WIRE) -- May 31, 2005 -- Parature, the leading provider of award-winning, on demand customer support software, announced today that Our Lady of the Lake Regional Medical Center, a healthcare provider that serves the Greater Baton Rouge area, has replaced Peregrine's Service Center with Parature's Help Desk Support Solution. Our Lady of the Lake Medical Center began to seek a new solution due to barriers to flexibility and high maintenance costs. After an extensive evaluation process which included solutions from BMC Software's Remedy, HEAT and FootPrints; Our Lady of the Lake selected Parature's Help Desk Support Solution for their ease of use, competitive pricing and robust feature set.

"The biggest obstacle we experienced with Peregrine was its inability to adapt to our changes as we continued to grow," stated Shannon Simpson, Director of MIS at Our Lady of the Lake Medical Center. "We are confident that Parature's wide range of modules which include self-service customer support features will provide us with an immediate return on investment."

As a medical institution, Our Lady of the Lake required certain features to address their internal support needs. "Because we are in the healthcare industry, it is critical to categorize our support problems and prioritize them appropriately. Parature's skills-based routing and time-sensitive alert features allow us to effectively manage our support process," concluded Simpson.

"Our Lady of the Lake is a great example of how the healthcare industry can address their support needs through Parature," said Duke Chung, CEO at Parature. "Having several clients in the healthcare arena, Parature has developed robust security features and deep audit trails that can best serve their needs and requirements."

About Parature

Parature, the leader of online support software, enables companies to improve their internal and external support capabilities while reducing costs. Through its suite of modules, Parature allows companies to provide critical self-servicing information on a 24x7 basis via the web, resulting in reduction of inbound support load and therefore reducing support costs. Continually growing, Parature serves industry leaders such as Hewlett-Packard, Rothschild and Florida State University. Headquartered in McLean, Virginia, Parature can be found on the Web at www.parature.com.

For more information on the features available, or to sign up for the free 30-day trial, please visit www.parature.com/paramatrix.aspx.

About Our Lady of the Lake

Our Lady of the Lake Regional Medical Center is the dominant institution in healthcare in the Greater Baton Rouge area. It is also the largest private medical center in Louisiana, with 763 licensed beds. Opened in 1923, the Lake has grown from its modest beginning to a major player in healthcare, with an outreach spanning geographical and political boundaries. In a given year, Our Lady of the Lake treats approximately 25,000 patients in the hospital, and serves about 350,000 persons through outpatient locations with the assistance of almost 900 physicians and 3,000 staff members.

Established in 1923 by the Franciscan Missionaries of Our Lady, the Lake continues to set the standard for quality patient care.

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