GMS Live Expert

GMS Live Expert

January 10, 2011 13:06 ET

Outsourced MSP Help Desk Announces 2011 Rapid Start Partner Program

TORONTO, ONTARIO--(Marketwire - Jan. 10, 2011) -

Editors Note: There is a photo associated with this Press Release.

GMS Live Expert, a seamless Help Desk and NOC extension for Managed Service Providers (MSPs), and service division of Global Mentoring Solutions announces it's '2011 Rapid Start' Partner Program enabling North American based MSPs to quickly and effectively outsource their Help Desk and NOC workload. To summarize the service, GMS Live Expert allows MSPs to expand business scope by providing phone, 24/7 chat and e-mail support for their SMB and Enterprise customers. Thus, allowing the MSP to effectively scale its operation without having to invest heavily in its resource support infrastructure.

With GMS Live Expert, end users work directly with senior-level, Microsoft-certified technicians from the start, eliminating the need for time-consuming call escalation.

A big differentiator for GMS Live Expert is its ability to not only handle the immediate issue, but take the time to train the end user on the problem, in order to improve their usage behavior in the future. This approach has lead to a number of awards commending industry leading customer satisfaction levels.

GMS Live Expert supports the MSPs branding by providing a transparent extension to their support services offered. GMS Live Expert will set up a toll free number for the MSP, create a branded chat engine and handle all inbound client communications under the brand of the MSP.

Being a service division of Global Mentoring Solutions (GMS), the company's ability to white label, train and manage end users has been crafted over its 10 years of operational experience working with ISPs, BSPs, Government agencies and now Managed Service Providers across North America.

As part of this promotion, GMS Live Expert is temporarily removing their requirement for service minimums, along with a 50% reduction in white labeling integration costs.

GMS Live Expert, will continue to offer its complimentary integration with many third party PSA and RMM tools such as Connectwise, Autotask, Zenith, Level Platforms and Kaseya. All of which is coordinated through the MSP Partner Program process, directed by GMS Live Expert's Project Integration and Client Management teams.

Throughout this process, sales and marketing strategies are crafted and can be executed upon using the support of GMS Live Expert's Sales and Marketing Vendor Partners.

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