SOURCE: SDD Global Solutions Pvt Ltd

logo for SDD Global Solutions, legal outsourcing, legal process outsourcing / LPO / KPO

October 14, 2010 12:28 ET

Outsourcing Clients Speak: Prefer Smaller Vendors, Legal Outsourcing / LPO / KPO Providers -- SDD Global Ranks as Number One Outsourcing Company in India, UK

MYSORE, INDIA--(Marketwire - October 14, 2010) -  According to a comprehensive poll of over 6,547 outsourcing clients worldwide, smaller vendors, including legal outsourcing / LPO / legal KPO companies, are satisfying more clients, and to a much greater degree, in comparison with large players. The Black Book of Outsourcing, acquired last year by Datamonitor Group, a leading business research firm, revamped and further professionalized the survey methodology this year.

Datamonitor research director Eamonn Kennedy, who led the 2010 survey, said as follows: "Although feedback on the big names, such as IBM and HP, has been generally positive, the companies that have excelled and delighted, through the services they provide, have been smaller players." In particular, the Philippines-based legal process outsourcing company, American Discovery, and the high-end Indian legal outsourcing company, SDD Global Solutions, are ranked as the top two outsourcing companies in the world. The client survey covered all outsourcing fields, including IT, KPO, legal process outsourcing or LPO, and BPO. Clients ranked SDD Global, which is the only Indian LPO managed by a U.S. law firm, as the best outsourcing company in both India and the UK, ahead of countless larger players.

Kennedy adds: "Smaller outsourcing providers like SDD Global have been pushing their specialist knowledge and deep client understanding as their unique selling point for some time now, claiming that specialists provide a better service. While all outsourcers talk up their ability to specialize, this survey suggests that SDD Global and other relatively small players are best positioned to deliver on that promise."

In this year's Black Book survey, customer satisfaction was assessed using nine performance criteria: requirements awareness, shared goals, financial benefits, risk mitigation, partnership approach, problem resolution, corporate reputation, skills and resources, and future orientation.
Vidya Devaiah, Managing Director at SDD Global, welcomed the news: "We're grateful that so many of our clients were surveyed, ranging from large and small corporations to law firms, and that they had an opportunity to share their enthusiasm for our work. We're proving that India need not be a mere back office for the West -- instead, we're performing front office work, consistently 'wowing' clients with sophisticated legal research, analysis, drafting and editing."

Contact Information

  • Vidya Devaiah
    +91 821 4001930

    Conor Cleary (Black Book)
    +44 161 238 4024