SOURCE: Mobile Messenger

Mobile Messenger

Mobile Messenger

July 19, 2011 09:00 ET

Outstanding Service Earns National Award

Mobile Messenger Wins ATSI Call Center Award of Distinction

LOS ANGELES, CA--(Marketwire - Jul 19, 2011) - Mobile Messenger, of Los Angeles, CA, has been honored with the prestigious 2011 ATSI Call Center Award of Distinction by the Association of TeleServices International (ATSI). ATSI is the industry's Trade Association for providers of Call Center services including Inbound Order Desk/Help Desk and Web Enabled customer assistance. The company recognized Mobile Messenger at this year's Annual Convention held at the Grand Hyatt, San Antonio, TX, June 14-18, 2011.

The Call Center Award of Distinction is a tool used to measure the skills of professional Call Center Agents throughout North America and the UK.

After six months of testing, an independent panel of judges scored call-handling skills for "enhanced service" applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy -- the cornerstones of the Call Management Industry.

"The Award of Distinction is a top honor award. This 'secret caller' program is an intense program extending throughout the year with test calls being handled by call center agents to ensure they are offering the highest level of customer service," said ATSI President Michael Fultz. "In order to receive the Award of Distinction, member companies operating as full call centers have to qualify for this prestigious award. By receiving the award, these member companies have set the highest standard for quality in the Call Center Services Industry."

ATSI extends its congratulations to the staff of Mobile Messenger on their proven quality service to their customers.

About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

About Mobile Messenger
Mobile Messenger is the leading Mobile Solutions Provider, supplying its partners with end-to-end mobile solutions that facilitate the marketing, billing and distribution of content to mobile devices for other businesses. By providing strong, secure, and trusted connections to consumers, Mobile Messenger helps businesses around the globe build long-lasting, successful brands and mobile campaigns. Established in 1999, Mobile Messenger has unrivaled experience as an aggregator, mobile enabler, and content messaging supplier. Today, Mobile Messenger runs successful operations in North America, The United Kingdom, South Africa and the Asia Pacific Region. Mobile Messenger is headquartered in Los Angeles, with a technology hub in Boston. Silver Lake Sumeru, http://www.silverlake.com/sumeru) a leading private equity company in California, owns a majority of the company. For more information, visit: www.mobilemessenger.com.

Contact Information

  • CONTACT:
    Charlene Glorieux
    (866) 896-2874

    Association of TeleServices International, Inc.
    12 Academy Avenue, Atkinson, NH 03811
    Phone (603)362-9489
    fax (603)362-9486
    cglorieux@earthlink.net