SOURCE: Pacific Life

Pacific Life

September 04, 2014 12:13 ET

Pacific Life Customer Service Wins the Gold

NEWPORT BEACH, CA--(Marketwired - Sep 4, 2014) - Innovation, dedication, and outstanding leadership earned Pacific Life Insurance Company one Gold and one Silver award at the 2014 American Business Awards.

Pacific Life's Gold Stevie was awarded in the Customer Service Department of the Year category. It recognized the Retirement Solutions Division's (RSD) success in supporting a unique one-stop-shop call center structure, including an extensive restructuring of the existing training program.

A Silver Stevie Award was presented to Frank Boynton, RSD's assistant vice president of Operations Solutions, for exceptional leadership in the division's call center. Boynton spearheaded creative new ways to serve Pacific Life clients, including a successful initiative to increase e-delivery participation.

"A key driver of Pacific Life's growth has been our unique brand of service, which we call The Pacific Promise," says Lorene Gordon, Pacific Life's vice president of Operations Solutions for RSD. "Our customer service professionals are on the front lines in delivering that service to the company's clients, and we are thrilled that their efforts have been honored at the American Business Awards."

The American Business Awards (ABA) are one of the five Stevie Awards programs; the ABA program focuses exclusively on organizations operating solely within the United States. Nicknamed the Stevies for the Greek word for "crowned," the awards were presented during a gala banquet on Friday, June 13 at the Fairmont Hotel in Chicago.

About Pacific Life
Offering insurance since 1868, Pacific Life provides a wide range of life insurance products, annuities, and mutual funds, and offers a variety of investment products and services to individuals, businesses, and pension plans. Pacific Life counts more than half of the 100 largest U.S. companies as its clients. For additional company information, including current financial strength ratings, visit

Pacific Life refers to Pacific Life Insurance Company and its affiliates, including Pacific Life & Annuity Company. Client count as of June 2014 is compiled by Pacific Life using the 2014 FORTUNE 500® list.

Insurance products are issued by Pacific Life Insurance Company in all states except New York and in New York by Pacific Life & Annuity Company. Product availability and features may vary by state. Each company is solely responsible for the financial obligations accruing under the products it issues. Insurance product and rider guarantees are backed by the financial strength and claims-paying ability of the issuing company.

Documents and/or Photos available for this release:

The Gold Stevie Award recognized the Retirement Solutions Division's (RSD) success in supporting a unique one-stop-shop call center structure.

To view supporting documents and/or photos, go to and enter Release ID: 377469

Contact Information