SOURCE: Pacific Life

Pacific Life

March 31, 2014 08:30 ET

Pacific Life Wins Three 2014 Stevie® Awards for Sales & Customer Service

NEWPORT BEACH, CA--(Marketwired - Mar 31, 2014) -  Innovation, dedication, and outstanding leadership earned Pacific Life Insurance Company one Silver and two Bronze awards at the 2014 Stevie Awards for Sales & Customer Service.

Pacific Life's Silver Stevie was awarded in the Back-Office Customer Service Team of the Year category. It recognized exceptional collaboration among all of the company's Retirement Solutions Division (RSD) production teams during a period of extreme growth and volume.

Two Bronze Stevie awards were also presented to RSD. The first was in the Contact Center of the Year category, acknowledging the division's success in supporting a unique one-stop-shop call center structure, including an extensive restructuring of the existing training program. The second Bronze Stevie was presented to Frank Boynton, RSD's assistant vice president of Operations Solutions, for exceptional leadership in the division's call center. Boynton spearheaded creative new ways to serve Pacific Life clients, including a successful initiative to increase e-delivery participation.

"A key driver of Pacific Life's growth has been our unique brand of service, which we call The Pacific Promise," says Lorene Gordon, Pacific Life's vice president of Operations Solutions for RSD. "Our customer service professionals are on the front lines in delivering that service to the company's clients, and we are thrilled that their efforts have been honored at the Stevie Awards."

The Stevie Awards for Sales & Customer Service are the world's top awards program for sales, contact center, and customer service. Nicknamed the Stevies for the Greek word for "crowned," the awards were presented during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas.

About Pacific Life
Offering insurance since 1868, Pacific Life provides a wide range of life insurance products, annuities, and mutual funds, and offers a variety of investment products and services to individuals, businesses, and pension plans. Pacific Life counts more than half of the 100 largest U.S. companies as its clients. For additional company information, including current financial strength ratings, visit

Pacific Life refers to Pacific Life Insurance Company and its affiliates, including Pacific Life & Annuity Company. Client count as of May 2013 is compiled by Pacific Life using the 2013 FORTUNE 500® list.

Insurance products are issued by Pacific Life Insurance Company in all states except New York and in New York by Pacific Life & Annuity Company. Product availability and features may vary by state. Each insurance company is solely responsible for the financial obligations accruing under the products it issues.

About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at

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Innovation, dedication, and outstanding leadership earned Pacific Life Insurance Company one Silver and two Bronze awards at the 2014 Stevie Awards for Sales & Customer Service.

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