SOURCE: Pacific Life

Pacific Life

May 26, 2015 11:30 ET

Pacific Life Wins Two Stevie® Awards for Sales & Customer Service

NEWPORT BEACH, CA--(Marketwired - May 26, 2015) - Pacific Life was honored with Gold and Silver at the 2015 Stevie® Awards for Sales & Customer Service.

The Gold Stevie Award was received in the Contact Center of the Year category. It recognizes the call center of Pacific Life's Retirement Solutions Division for its achievements in driving employee engagement and retaining talent by "capturing the voice of the employee" in its development and advancement programs. The Silver Stevie Award was received in the Back-Office Customer Service Team of the Year category. It honors the division's expansion of its "Pacific Promise" customer service standards to its Institutional Services line of business. Specifically, the customer service team converted a highly manual process into automated workflow systems, resulting in a streamlined service experience unique to the industry, which has helped increase institutional services funding volumes by 800% since inception.

The Stevie Awards for Sales & Customer Service are among the world's top awards programs for sales, contact center, and customer service awards. Nicknamed the Stevies for the Greek word for "crowned," the trophies were presented to honorees during a gala banquet on Friday, February 27, at the Bellagio in Las Vegas.

"These awards are a reflection of our division's ability to continually shift our processes to meet the ever-changing needs of our very fluid industry and work environment," says Lorene Gordon, Pacific Life's senior vice president of Operations Solutions, Retirement Solutions Division. "Our teams work diligently to provide a superior service experience to every customer, and we are extremely proud to see their hard work recognized with these two Stevie Awards."

About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at, and follow the Stevie Awards on Twitter @TheStevieAwards.

About Pacific Life
Offering insurance since 1868, Pacific Life provides a wide range of life insurance products, annuities, and mutual funds, and offers a variety of investment products and services to individuals, businesses, and pension plans. Pacific Life counts more than half of the 100 largest U.S. companies as its clients. For additional company information, including current financial strength ratings, visit Pacific Life online at

Pacific Life refers to Pacific Life Insurance Company and its affiliates, including Pacific Life & Annuity Company. Client count as of June 2014 is compiled by Pacific Life using the 2014 FORTUNE 500® list.

Insurance products are issued by Pacific Life Insurance Company in all states except New York and in New York by Pacific Life & Annuity Company. Product availability and features may vary by state. Each insurance company is solely responsible for the financial obligations accruing under the products it issues.

Documents and/or Photos available for this release:

Pacific Life's Retirement Solutions Division was recognized for its achievements in driving employee engagement and retaining talent.

To view supporting documents and/or photos, go to and enter Release ID: 386972

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