NEW YORK, NY and LONDON, UNITED KINGDOM and MELBOURNE, AUSTRALIA--(Marketwired - Mar 6, 2014) - PageUp People, a leading multinational talent management solutions provider, today announced it has received the coveted Australian Achiever Award for Excellence in Customer Service for the ninth time.
"What is so important about this award is that it's based on direct feedback from our customers," said Karen Cariss, Global CEO of PageUp People, "We are all about people; it's not just in our name, it's in our DNA. That's why we strive year after year to earn the much sought after 'Highly Recommended' seal of approval from the Australian Achiever Awards."
The annual award, which is an independent, unbiased survey of a business' own customers, focuses on seven key customer service criteria such as time-related service, client needs, care and attention, value, attitude, communication, referrals, and overall perception. Not only did PageUp People maintain its long-standing high ratings with an overall "Highly Recommended" score of 88.51% in the Software Services and Supplies Category (any score above 80% overall is regarded as exceptional and reflects outstanding customer service), it also scored an approval rating of 90% and higher in several significant subcategories as well including Care & Attention, Value, Attitude and Referrals.
When asked about the company's strengths, a majority of customers cited personal contact and understanding customer needs as reasons they keep coming back. One customer commented, "There is a high degree of professionalism and courtesy demonstrated by their staff." Another said, "I have dealt with a lot of other businesses in the past... PageUp People are easily the best I have ever worked with. Nothing is too hard for them."
"Thrilling our clients through relevant product enhancements, new service offerings and exemplary customer care are PageUp People's primary goals," added Cariss. "We are so proud to accept this prestigious award again."
About PageUp People
PageUp People helps multinational employers strategically align their talent resources to execute corporate strategy across borders, business units, cultures and languages -- maximizing employee value and business results. The PageUp People SaaS-delivered solution unifies Recruiting, Performance Management, Compensation, Training & Development, Career Planning, Succession Management and Advanced Workforce Analytics to help global employers overcome the talent management challenges that are inherent to operating across multiple geographies.
PageUp People solutions support large multinational organizations, including several Global 500 employers and more than 90,000 HR practitioners operating across more than 180 countries from a broad range of industries, including financial services, retail, mining and refining, transportation and telecommunications. PageUp People is headquartered in Melbourne, Australia with additional office locations in Sydney, London, New York and Singapore. Learn more about how PageUp People can help transform your organization's multinational HR initiatives by visiting www.pageuppeople.com.