SOURCE: PageUp People

PageUp People

April 19, 2012 11:45 ET

PageUp People Receives 8th Annual Recognition for Excellence in Customer Service by 2012 Australian Achiever Awards

Talent Management Solutions Provider Receives 'Highly Recommended' Rating Based on Customer Satisfaction Feedback

ATLANTA, GA and MELBOURNE, AUSTRALIA--(Marketwire - Apr 19, 2012) - PageUp People™, a Multinational Talent Management solutions provider, today announced that it has received the highly-coveted Australian Achiever Award highlighting the company's dedication to providing customer service of the highest standard for the eighth year in a row. PageUp People won the award by receiving a "highly recommended" 85.06% rating in customer satisfaction by the 2012 Australian Achiever Awards for Victoria's Internet & Computer Services & Supplies category.

"We are incredibly honored to be recognised once again for our high level of customer service," said Karen Cariss, CEO of PageUp People. "Customer service is crucial to our operations and key to our corporate values in forming strong customer partnerships. We are committed to helping clients implement talent management solutions, but more importantly, we take the extra steps to help them to solve their business challenges and maximize their talent resources."

The Australian Achiever Awards scores companies across seven customer service values, based on customer responses and trade references. As usual, PageUp People received exceptionally high scores in all of the categories, including:

  • Time-related service
  • Client needs
  • Care and attention
  • Value
  • Attitude
  • Communication
  • Overall perception

After the criteria are rated individually, an aggregate score is determined. Any score above 80% overall is regarded as exceptional and reflects outstanding customer service.

"The PageUp People staff is extremely friendly, professional, very helpful and open to new ideas or suggestions. Their communication is excellent as is their customer service. We find them very easy to work with and have recommended them to other businesses," noted one customer surveyed by the Australian Achiever Awards.

Now in its fifteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business's own customers. The awards were created to encourage, recognise and promote excellence in customer service in small to medium sized businesses -- giving businesses that truly provide good customer service a responsible and credible way to showcase this commitment.

About PageUp People
PageUp People helps multinational employers strategically align their talent resources to execute corporate strategy across borders, business units, cultures and languages -- maximizing employee value and business results. The PageUp People SaaS-delivered solution unifies Recruiting, Performance Management, Compensation, Training & Development, Career Planning, Succession Management and Advanced Workforce Analytics to help global employers overcome the talent management challenges that are inherent to operating across multiple geographies.

PageUp People solutions support large multinational organizations, including several Global 500 employers and more than 90,000 HR practitioners operating across more than 180 countries from a broad range of industries, including financial services, retail, mining and refining, transportation and telecommunications. PageUp People is headquartered in Melbourne, Australia with additional office locations in Sydney, London, Shanghai and Atlanta. Learn more about how PageUp People can help transform your organization's multinational HR initiatives by visiting http://www.pageuppeople.com.