SOURCE: Panorama9

Panorama9

September 18, 2014 09:00 ET

Panorama9 Integrates With Autotask to Simplify Asset Management

SAN FRANCISCO, CA--(Marketwired - Sep 18, 2014) - Panorama9, a top cloud-based portal for end-to-end IT management, has integrated with the world's leading provider of hosted IT business management technology, Autotask, to make it easier for joint customers to manage their client's IT environment through automated ticket creation and project management tools.

Now, managed service providers (MSPs) using both solutions can automatically link ticket generation between Panorama9 and Autotask. When Panorama9 detects a failure, outage or issue in the MSP client's managed network, the system automatically generates a ticket in Autotask with a note containing detailed information about the device associated with the issue.

"Panorama9 is our eyes and ears within the network," said Jakob Knutssoen, CEO of SoftCom. "It keeps us up to date on any and all issues, outages, and impending failures. Since Autotask is our primary business management platform, this integration means that not only will we still be able to catch everything, but we'll be able to process and resolve those errors faster, which makes our job easier and our customers happier."

"We are happy Panorama9 has made this integration available to our joint customers," said Len DiCostanzo, senior vice president of community and business development at Autotask. "Our goal is to help make their IT service delivery operation as efficient and automated as possible, and Panorama9's sophisticated issue identification and resolution tools integrated with Autotask helps us achieve that goal."

The integration supports a host of features to help IT professionals automatically manage -- and in some cases, automatically fix and close -- issues across their network, such as:

  • Full user control over which issues become tickets.
  • The option to allow or disallow ticket creation on specific machines.
  • Automatic Autotask ticket closing when Panorama9 detects a solution.
  • The ability to export assets from Panorama9 to Autotask and synchronize existing Autotask configuration items to assets detected in Panorama9.
  • Asset detection in Panorama9, which is automatically shared with Autotask with hardware and operating system information about the configuration item, including make and model, OS and version, and IP address.
  • A new filter in Panorama9 to show only Autotask-related tickets.
  • Ability to use live data from Autotask to set up ticket configuration when generated by Panorama9.

The Autotask integration is available to all joint Autotask and Panorama9 users at no extra cost.

About Panorama9:
Panorama9 is a cloud-based IT management platform bundled into a single dashboard to show you everything about your company's assets, IT availability, security vulnerabilities, and non-compliant systems. Your organization can cut its IT costs through improved up-time without having an infrastructure to deploy or manage.

The Panorama9 system will gather information from two vital sources -- through locally installed agents on your computers as well as by external testing completed via Panorama9's cloud-based system. The Panorama9 installed agent is a small application (about 2 Mb) that will run silently in the background using nearly zero resources as it collects data from your designated workstations, laptops, and servers. Learn more at www.panorama9.com.

About Autotask:
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 70 countries. Headquartered in New York, Autotask has offices in Beijing, London, Munich and Sydney. Visit autotask.com for more information.

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