SOURCE: Panviva


May 01, 2014 15:02 ET

Panviva Named a Cool Vendor in Business Process Management by Gartner

SupportPoint Operationalizes BPM and Optimizes Customer Relationship Management

BURLINGTON, MA--(Marketwired - May 1, 2014) - Panviva, the leading developer of business process guidance software, today announced that it has been included in "Cool Vendors in Business Process Management, 2014"1, a report published on April 25, 2014 by Gartner, Inc.

Gartner's report identifies emerging technology vendors that offer unique and innovative products or services that are delivering a strong market impact. Cool Vendors are transforming the way businesses operate and consumers engage with technology.

Gartner highlights in the report, "this year's business process management (BPM) Cool Vendors offer solutions that reduce the gap between strategy and execution. These vendors reduce the reliance on IT, thus allowing business process owners to focus on delivering business value through the use of cloud-based services, just-in-time (JIT) worker guidance and simpler modeling techniques."

SupportPoint, Panviva's business process guidance software, functions like a GPS, providing knowledge workers with instant access to guidance information, workflow navigation, applications, and communication all in one place and accessed through an intuitive interface.

SupportPoint enables knowledge workers to effectively perform complex business processes and adapt to change by overcoming the need to remember endless important details and eliminating human error. Leading global brands in banking, healthcare, insurance, telecommunications and other information intensive industries are using SupportPoint to drive productivity gains and optimize customer service performance.

"We believe that by naming Panviva a Cool Vendor in BPM, Gartner has recognized the transformational power of SupportPoint. SupportPoint solves two overarching and longstanding challenges of BPM deployments: user adoption and change management," says Ted Gannan, CEO of Panviva. "Enterprise information is so vast, dynamic and complex that employees can no longer retain all pertinent details in their heads. The problem is exacerbated by the increasing rate of growth and change of information and business processes. SupportPoint has the agility and pragmatic focus on the performance needs of knowledge workers necessary to resolve these issues."

SupportPoint Value Proposition
The business imperative to deliver accurate information quickly and adhere to business processes has never been more acute. Regulatory and legislative compliance requirements are pervasive. Customer satisfaction is a competitive differentiator that depends on employees having rapid access to the right information. In today's dynamic work environment training alone is no longer an effective solution, and rapid rates of staff turnover in some industries only make the problem worse.

SupportPoint meets these demands by:

  • Recognizing an employee's identity and role, and filtering content accordingly
  • Identifying open applications and screens, and anticipating the user's support needs
  • Delivering relevant, step-by-step information in real-time
  • Displaying information at moment-of-need, in context and within the workflow
  • Enabling permission-based, on-the-fly content updates without the need for complex integration

SupportPoint is a cloud-based solution that can be deployed as a fully managed service, greatly reducing implementation time and cost.

About Panviva
Panviva is the originator of Business Process Guidance and the developer of SupportPoint, the world's leading Business Process Guidance system. The company is headquartered in Melbourne, Australia. North American Regional Headquarters are in Boston, Mass., US. EMEA Regional Headquarters are in Leeds, England, UK.

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Gartner disclaimer:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

1 Gartner "Cool Vendors in Business Process Management, 2014" by Rob Dunie, Michele Cantara, Janelle B. Hill and Samantha Searle, 25 April 2014.

Contact Information

  • Contacts:

    Stephen Pappas
    Senior Vice President
    Panviva, Inc.
    Email Contact

    Chas Kielt
    Corporate Communications
    On Demand Marketing and Influencer Relations
    Email Contact