SOURCE: Panviva

Panviva

September 29, 2009 11:06 ET

Panviva Opens Office in South Africa to Better Serve the Market

WAKEFIELD, MA--(Marketwire - September 29, 2009) - Australian-based Business Process Guidance (BPG) specialist Panviva today announced it has established an office in South Africa to better serve the needs of a growing call centre outsourcing and booming corporate market in the country.

Panviva's flagship product SupportPoint is the world's leading Business Process Guidance (BPG) solution. This new focus on South Africa is already proving very successful with a number of local and prospective clients.

Gary Allemann will head up Panviva South Africa as Country Manager. Mr. Allemann has been involved heavily in the call centre and data market since 1998, previously holding positions as Siebel District Manager and CRM Strategist for Dimension Data.

Allemann believes strongly in the link between data quality and the success of CRM and call centre operations and sees SupportPoint as a powerful tool to drive efficiency into these competitive industries in South Africa.

"The South African presence enables us to better service our existing global customers who have significant operations in the region and to cater to new customers," said Mr. Allemann. "The new regional presence also allows Panviva to support the large call centre outsourcing market in South Africa, which provides outsourcing services to the banking, financial services, insurance and Telco sectors."

Panviva CEO David Frenkel said that the opening of the South African office demonstrates Panviva's growing strength as seen in its 100% plus annual growth rate, in spite of the global financial crisis.

"Panviva's ability to rapidly drive down costs, improve operational efficiency and effectiveness, has resulted in an increasing number of strategic global deals," offered David Frenkel, CEO of Panviva. "These companies are impressed by a solution that can cut the need for expensive up-front training but can also improve time to competence, fewer errors, and consistent standards in globally applied processes and customer satisfaction."

About Panviva

Panviva is the developer of SupportPoint, the world's leading Business Process Guidance (BPG) system. Over 200,000 users across 37 countries in 18 languages rely on SupportPoint to guide them through complex processes and policies in real-time. Primary offices are in Wakefield, MA, and Melbourne, Australia. Since 1996, Panviva has been helping its customers, including HP, Caterpillar, Medibank, Thomson Reuters, BT, BUPA, National Australia Bank and Foster's reduce operating costs while improving performance and compliance. For further information, please visit www.panviva.com.

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