SOURCE: Parature

June 26, 2006 10:00 ET

ParaFest '06 to Feature Yankee Group Analyst and Help Desk Guru

Parature Third Annual User Conference to Be Held November 5-7, 2006 in Washington, DC

MCLEAN, VA -- (MARKET WIRE) -- June 26, 2006 -- Parature, provider of award-winning, on demand customer support software, announced today that their third annual user conference, ParaFest '06, will feature Sheryl Kingstone, Director of Customer Strategies, Yankee Group, and Kirk Weisler, expert help desk industry speaker and author. ParaFest '06, being hosted November 5-7, 2006 at the luxurious Westin Grand hotel in Washington, DC, will focus on expanding and enhancing knowledge of Parature's solutions and the customer support industry through interactive presentations, educational track sessions that include client-led seminars, advanced best practices techniques, hands-on solution training and fun networking opportunities.

"Our clients have expressed that the knowledge gained from ParaFest has had a great impact on how they achieve their support success, so we are extremely excited to continue that success with Sheryl and Kirk sharing their valuable customer support industry insights and real world experiences," said Cynthia Ogle, Vice President of Marketing, Parature. "Sheryl is well known for her thorough and balanced analysis of the customer support industry, and for spotting trends and guiding organizations on how best to capitalize on them. In addition to Sheryl, we invited Kirk back this year due to his overwhelming popularity at ParaFest '05, and look forward to an energetic, inspiring and thought-provoking session that will encourage attendees to think creatively about their approach to customer support."

This two and a half day event will enable attendees to receive advanced training on Parature's solutions, intermixed with the best practices from Parature clients, as well as access to Parature developers and executives. In addition, during ParaFest '06 will be the announcement of the 2nd annual Customer Centric Awards recipients, an award that recognizes Parature clients whose end users rate them as having the highest level of customer support.

"ParaFest is a high point of the year for us, and is truly becoming a premiere event in the customer support industry," said Duke Chung, CEO and President, Parature. "This conference agenda is well suited for all levels of support professionals who engage with Parature, as it covers high level overviews and specific technical details, to ensure everyone is receiving relevant information they can directly implement to significantly improve their support organizations."

Attendees registering for Parafest '06 by September 1, 2006 will receive a $200 early bird discount off of the standard rate. For more information, and to register for the conference, please visit

About Parature

Parature provides on demand customer support and help desk software, enabling companies to improve their internal and external support while reducing costs. Through its suite of modules, Parature allows companies to provide critical service information on a 24x7 basis via the Internet, resulting in reduction of inbound support load and significantly decreased support costs. With a consistent growth rate of over 100% year over year, Parature serves industry leaders such as Office Depot, ATI Technologies Inc. and Florida State University. For more information on Parature, or to sign up for the FREE 30 Day Trial, please visit

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