SOURCE: Paragon Software Systems

Paragon Software Systems

April 29, 2016 09:10 ET

Paragon Software Systems Boosts Customer Support With Expansion of Hotline Team

Wide-Ranging Technical Knowledge and Experience Resolve Customer Issues Quickly

DALLAS, TX--(Marketwired - Apr 29, 2016) - Paragon Software Systems, Inc., a leader in vehicle routing and scheduling optimization solutions, has boosted its Hotline Team with the appointment of two additional analysts, increasing the full-time team to six. The expansion will further Paragon's ability to offer a specialized hotline service to its growing global client base, helping customers overcome the complex transport and order fulfillment challenges they face.

Unlike most other help desks, Paragon's Hotline Team provides in-depth first-line support using extensive technical and customer service expertise. It combines phone, email and live web chat, along with remote diagnostics and health checks, to offer immediate and round-the-clock access to expert advice. As a result, more than 97 percent of incoming issues are resolved without the need for escalation to the company's wider support and development teams.

Phil Ingham, Support Director of Paragon Software Systems commented, "Paragon's routing and scheduling software is critical to our customers' demanding delivery schedules. The Hotline Team's wide-ranging technical knowledge and experience means we can quickly resolve our customers' support issues, even when they are unrelated to our own technology. The continued investment in our hotline service is part of our commitment to providing exceptional presale, implementation and in-life support, regularly going the extra mile to help our customers maximize fleet efficiency and service levels."

"The Paragon Hotline Team has supplied us with first class service. The team are friendly and approachable and are able to resolve any queries quickly so that we can focus on giving our customers the highest possible service levels," said Paragon customer Donna Crabtree, Transport Compliance Manager, at Bensons for Beds.

Paragon now operates a team of technical support analysts and implementation consultants, working alongside its dedicated development function. The expansion of the Hotline Team will allow the company's support consultants in the UK, US and China to further focus on helping customers make the most of their Paragon routing and scheduling software.

About Paragon Software Systems:

Paragon Software Systems, Inc., based in Dallas, Texas, is a leading provider of truck routing and scheduling software solutions. Paragon's advanced planning systems have been proven to cut transportation costs and improve efficiency across a wide range of distribution operation types and industry sectors. Paragon's North American truck routing software clients include George's Inc., AgReliant Genetics, Linde, McLane, National Food Corporation, and many others. The software is used for the daily route optimization of transportation schedules; rationalizing fixed routes; managing transportation resources; strategic logistics planning; and managing home delivery orders with dynamic routing. Paragon Software Systems, Inc. is a wholly owned subsidiary of Paragon Software Systems plc, the UK's number one provider of transportation routing and scheduling software. Paragon has over 3,300 systems installed at more than 1,000 client sites in 50 countries worldwide. For more information visit: http://www.paragontruckrouting.com.

Contact Information

  • For More Information, Contact:
    Becky Boyd
    MediaFirst PR
    (770) 642-2080 x 214
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    Kristel Jarvis
    Paragon Software Systems
    +44 (0) 1306 732600
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