SOURCE: Paragon Software Systems

Paragon Software Systems

April 20, 2015 09:45 ET

Paragon Software Systems Discusses Lessons Learned at Home Delivery Show

Customer Service, Convenience and Choice Are Major Requirements for Success

DALLAS, TX--(Marketwired - Apr 20, 2015) - Paragon Software Systems, Inc., a leader in vehicle routing and scheduling optimization solutions, recently participated at Home Delivery World and is sharing lessons learned about the home delivery market. The home delivery market is undergoing a makeover fueled by grocery stores, Amazon, and e-Commerce retailers, whose customers require narrower delivery time slots, flexible fulfillment options, guaranteed on-time deliveries and shorter lead times. To meet these goals, technology is required. The best solutions offer consumer convenience and choice, which leads to improved customer satisfaction.

"Consumers think home deliveries should be of no cost to them and convenient to their schedules and they want to be offered a choice of delivery options, whether at home or another location," said Wayne Holgate, Senior Vice-President of Product at Paragon Software Systems. "The bar has been set high by companies like Amazon, so businesses need to revamp their transportation and fulfillment operations by using technology that uncovers savings, such as lowering fuel usage, better utilizing resources, and reducing transportation costs."

More and more businesses are increasingly looking at home delivery as an alternative channel to grow their business. Companies that offer their customers delivery to their homes know that operational challenges and logistical difficulties exist with last mile deliveries. One such issue is that people need to be at home to receive their goods. Having a solution that offers time-slot deliveries is key, along with the ability to alert customers that their delivery is just around the corner so they will be home to receive them. Failure to deliver is a cost that most shippers don't want to add to their already squeezed transportation budgets. Using mobile technology, consumers can be texted with details of the planned delivery, and can request amendments to the delivery plan if required, which improves delivery success rate and reduces failures.

Paragon provides Paragon HDX, a home delivery management and route optimization solution that continually optimizes routes, enabling shippers to offer delivery times that are optimal and feasible. The system integrates with shippers' websites, customer service ordering systems and warehouse management systems to enable transportation-efficient delivery dates and time slots with cost options for your customer at time of order. With every new order, Paragon HDX analyzes all the existing deliveries scheduled, resource availability and route planning parameters, then calculates the best delivery time to offer customer within seconds... and there's no need to worry about existing orders. The route optimization system ensures all promised time windows remain feasible, switching deliveries to different trucks or changing the drop sequence to guarantee the routes remain optimized and the truck arrives at its destination at the right time.

"From 'Click and Collect' to 'pick-up in store' to 'last mile deliveries,' Paragon's software is robust and flexible enough to give shippers what they need to meet customer delivery requirements, whether for home deliveries, fixed routes or variable routes," said William Salter, CEO and President, Paragon Software Systems. "Paragon HDX continually optimizes routes throughout the day as orders are entered to give the most efficient routes and delivery times, providing convenience to consumers and cost savings to shippers."

About Paragon Software Systems:

Paragon Software Systems, Inc., based in Dallas, Texas, is a leading provider of truck routing and scheduling software solutions. Paragon's advanced planning systems have been proven to cut transportation costs and improve efficiency across a wide range of distribution operation types and industry sectors. Paragon's North American truck routing software clients include George's Inc., AgReliant Genetics, Linde, McLane, National Food Corporation, and many others. The software is used for the daily route optimization of transportation schedules; rationalizing fixed routes; managing transportation resources; strategic logistics planning; and managing home delivery orders with dynamic routing. Paragon Software Systems, Inc. is a wholly owned subsidiary of Paragon Software Systems plc, the UK's number one provider of transportation routing and scheduling software. Paragon has over 3,300 systems installed at more than 1,000 client sites in 50 countries worldwide. For more information visit http://www.paragontruckrouting.com.

Contact Information

  • For More Information, Contact:

    Becky Boyd
    MediaFirst PR
    (770) 642-2080 x 214
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    Charles Nockold
    Paragon Software Systems
    +44 (0) 1306 732600
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