SOURCE: Paragon Software Systems

Paragon Software Systems

August 19, 2015 12:10 ET

Paragon Software Systems Helps Castelan Deliver a Better Customer Care Experience

Field Service Techs & Spare Parts Collection Routed Through Paragon Multi Depot Software

DALLAS, TX--(Marketwired - Aug 19, 2015) - Paragon Software Systems, Inc., a leader in vehicle routing and scheduling optimization solutions, today announces that warranty, claims and customer care provider Castelan Group is using Paragon software to centralize the planning of its UK home service operation and manage the allocation of its mobile technician team. The Paragon software schedules service calls for Castelan's nationwide team of mobile technicians, enabling the company to improve the customer care experience it offers on behalf of the UK's major main street retailers. Castelan (previously Homeserve Warranties) provides furniture and electrical warranty and care services to more than 1.5 million households. With a team of over 80 service engineers carrying out home visits ranging from damage assessments to TV repairs and French polishing, Castelan wanted to streamline the routing and scheduling process, enhancing the overall efficiency of its technical service operations and in turn improving the company's customer satisfaction levels.

Castelan chose Paragon's Multi Depot system with HERE Map Content, enabling the company to plan the routes and schedules for its entire team of mobile technicians as a single planning task. HERE is a leader in navigation, mapping and location experiences. With each technician treated as a "depot," the system is able to flex the depot boundaries automatically to take into account the availability of its technicians, and provide a higher level of route planning capabilities. This results in improved efficiency in a multi depot planning environment.

"We're very happy with the support we get from Paragon," said Lisa Harbison, Network Deployment Coordinator, Castelan. "Paragon's Support Team helps us with software upgrades and to use our solution to address new business requirements as they arise. For example, we needed to incorporate the collection of spare parts from stores prior to the service engineers' visits into our planning process. These collections are now routed through Paragon."

William Salter, CEO and President of Paragon Software Systems, concludes, "Paragon's flexibility helps our customers create efficiencies in many different ways including fleet optimization, cost control and reduced planning time. Paragon Multi Depot has facilitated the switch to central planning for Castelan, providing the ability to share results and incorporate changes from other sites across the operation. Not only does this reduce planning time, it also improves visibility of the service schedule and gives the planning team added flexibility, helping Castelan to distribute the workload evenly between its service engineers."

About Paragon Software Systems:

Paragon Software Systems, Inc., based in Dallas, Texas, is a leading provider of truck routing and scheduling software solutions. Paragon's advanced planning systems have been proven to cut transportation costs and improve efficiency across a wide range of distribution operation types and industry sectors. Paragon's North American truck routing software clients include George's Inc., AgReliant Genetics, Linde, McLane, National Food Corporation, and many others. The software is used for the daily route optimization of transportation schedules; rationalizing fixed routes; managing transportation resources; strategic logistics planning; and managing home delivery orders with dynamic routing. Paragon Software Systems, Inc. is a wholly owned subsidiary of Paragon Software Systems plc, the UK's number one provider of transportation routing and scheduling software. Paragon has over 3,300 systems installed at more than 1,000 client sites in 50 countries worldwide. For more information visit

Contact Information

  • For More Information, Contact:
    Becky Boyd
    MediaFirst PR
    (770) 642-2080 x 214
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    Kristel Jarvis
    Paragon Software Systems
    +44 (0) 1306 732600
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