OVERLAND PARK, KS--(Marketwired - Apr 1, 2014) - TSANet (Technical Support Alliance Network), the industry's largest vendor-neutral support alliance, announced today that Parallels has upgraded their membership in TSANet to Global Premium. Global Premium is the highest membership category and includes a global, mission critical relationship with Cisco, Dell, Hewlett-Packard, Microsoft and many others.
Under the TSANet relationship structure, Parallels now has an enhanced mechanism to support mutual customers. With this enhancement, Parallels, a leading hosting and cloud services enablement provider, can provide even better customer support in multi-vendor environments.
"The requirements for support collaboration are rapidly evolving as service providers increase the complexity of their offerings including more SaaS and cloud solutions," said Kellie Green, vice president, Support, Parallels. "Joining TSANet helps assure our customers they can rely on rapid resolution to their support needs."
"This upgraded Global Premium membership level shows Parallels' commitment to providing their customers a method for them to work with their partners on a global scale," said Dennis Smeltzer, president of TSANet. "Parallels joins an elite list of technology providers that share that commitment and obligation to high quality multi-vendor support."
Founded in 1993, TSANet (Technical Support Alliance Network) is a worldwide, multivendor alliance that offers an industry-wide forum to facilitate servicing multivendor customers while providing an infrastructure for more efficient multivendor problem solving. Membership consists of more than five hundred software and hardware companies. TSANet can be reached at (913) 345-9311 or at www.tsanet.org.
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