SOURCE: Parature

May 23, 2005 08:46 ET

Parature CEO Authors Chapter in "Inside the Minds: Software Leadership Strategies"

MCLEAN, VA -- (MARKET WIRE) -- May 23, 2005 -- Parature, the leading provider of award-winning, on demand customer support software, announced today that Duke Chung, CEO of Parature, has been selected as a contributing author for a chapter to "Inside the Minds: Software Leadership Strategies: CRM, Integration, ERP, & Storage Solutions CEOs Offer Best Practices & Keys to Success in the Software Industry" by Aspatore Books. In the chapter titled "Providing a Web-based Solution," Mr. Chung shares his vision for how the Internet will change the way companies support their end users.

Featuring CEOs representing some of the nation's leading software companies, this book provides targeted, specific advice from the varied perspectives of nine seasoned professionals. As they reveal the secrets to effective management, harnessing technology, and what it takes to become a leader in the field, these authorities offer practical and adaptable strategies for excellence.

"In my chapter I discuss how companies will really begin to face some challenges in the coming years if they have traditionally provided software as an installed client-server application. In not adopting a strategy for enabling their software to be Web accessible, they will face some shortcomings in the years to come," said Chung.

Mr. Chung co-founded Parature in 2000 with a vision to provide superior customer support solutions on demand. Throughout his career, Duke has had the insight to recognize the true benefits of providing a service over the Internet. Prior to Parature, Duke co-founded Limespot, a company focused on providing students vital campus information over the Internet. While at Limespot, Duke saw first hand the benefits of delivering an application over the Internet, as apposed to delivering installed software, due to the reduction in infrastructure cost and human requirements. The realization of strategies in which the Internet could improve the way business is done became the foundation for how Parature would be built. Today, Parature serves over 2,500,000 users at 250+ organizations worldwide, including industry leaders such as Hewlett-Packard, Office Depot and Florida State University.

Mr. Chung is recognized as one of the top up-and-coming entrepreneurs in the Northern Virginia region. In 2002, Washington Techway magazine named Duke as one of the area's top under-30 technology executives. Mr. Chung was also selected to the 2002 MindShare Class, an exclusive, by-invitation-only program for CEOs of the most promising, high-tech, start-up companies in the Greater Washington Metropolitan region.

To order a copy of this book, you can visit or call 1-866-Aspatore.

About Parature

Parature, the leader of online support software, enables companies to improve their internal and external support, while reducing costs. Through its suite of modules, Parature allows companies to provide critical self servicing information on a 24x7 basis via the web, resulting in reduction of inbound support load and therefore reducing support costs. Continually growing, Parature serves industry leaders such as Hewlett-Packard, Rothschild and Florida State University. Headquartered in McLean, Virginia, Parature can be found on the Web at

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About Aspatore -- Publishers of C-Level Business Intelligence

Aspatore Books is the largest and most exclusive publisher of C-Level executives (CEO, CFO, CTO, CMO, Partner) from the world's most respected companies and law firms. Aspatore annually publishes a select group of C-Level executives from the Global 1,000, top 250 law firms (Partners & Chairs), and other leading companies of all sizes. C-Level Business Intelligence™, as conceptualized and developed by Aspatore Books, provides professionals of all levels with proven business intelligence from industry insiders -- direct and unfiltered insight from those who know it best -- as opposed to third-party accounts offered by unknown authors and analysts. Aspatore Books is committed to publishing an innovative line of business and legal books, those which lay forth principles and offer insights that when employed, can have a direct financial impact on the reader's business objectives, whatever they may be. In essence, Aspatore publishes critical tools -- need-to-read as opposed to nice-to-read books -- for all business professionals.

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