SOURCE: Parature

April 19, 2005 10:05 ET

Parature Continues to Grow in 2005

Company Increases Client Base, Staffing and End Users in the First Quarter

MCLEAN, VA -- (MARKET WIRE) -- April 19, 2005 -- Parature, the leading provider of on-demand support software, announced today the results of the first quarter of 2005. A strong start to 2005, Parature announced figures including quarter-over-quarter growth, an increase in staffing by 30% and doubling the registered end users.

“In reporting our growth in registered end users, Parature is demonstrating the true impact our solution is having worldwide. Furthermore, our clients are experiencing an average of 95% self-service rate, which exemplifies the ease of use of our customer-facing support portal,” notes Duke Chung, CEO of Parature.

Several of the new clients signed by Parature in the first quarter of 2005 include Flinders University, Outtask and Miller Zell, Inc. In addition, Parature’s Customer Support Solution replaced several competitive deployments, including Remedy, Epicor and HelpSTAR.

Of the 30% growth in new staff, most notable is the addition of Lee Wang, Vice President of Sales. Lee joined Parature from Washington, D.C.-based technology company Blackboard Inc. (NASDAQ: BBBB), where he was most recently Regional Director of Sales for the Asia Pacific and Latin America markets. “Parature’s Q1 success has been an outstanding testament to how effectively Parature is addressing the current needs in the support industry,” commented Wang. “The sales team is focused and energized to expand our market share in Q2.”

In addition, Parature received acclaim from several third-party sources such as Beagle Research Group and Beagle Research Group awarded Parature its 2005 CRM WizKids Award for its advanced business technology solutions and was selected as the "2004 Product of the Year" by SearchCRM for the customer-facing online service category.

Other highlights include the announcement of Parature’s Professional and Enterprise Editions. These two editions combine Parature’s award-winning features and functionalities to meet the unique needs of companies large and small.

“Parature’s client-centric approach has driven us to expand our products and services and has been acknowledged with coveted industry accolades. We will continue to invest in our product development ensuring that our clients have the most complete online support solution that is available in today’s marketplace,” stated Chung.

About Parature

Parature, the leader of online support software, enables companies to improve their internal and external support, while reducing costs. Through its suite of modules, Parature allows companies to provide critical self-servicing information on a 24x7 basis via the web, resulting in reduction of inbound support load and therefore reducing support costs. Continually growing, Parature serves industry leaders such as Hewlett-Packard, Rothschild and Florida State University. Headquartered in McLean, Virginia, Parature can be found on the Web at

For more information on the full features available in the Professional and Enterprise editions, or to sign up for the free 30 day trial of the Professional Edition, please visit

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