SOURCE: Parature

May 08, 2006 09:00 ET

Parature Nationwide Tour of Customer Support Coming to Boston

Support Professionals to Gain Valuable Insights and Best Practices From Successful Industry Peers

MCLEAN, VA -- (MARKET WIRE) -- May 8, 2006 -- Parature, provider of award-winning, on demand customer support software, announced today that the company's Nationwide Tour of Customer Support will be in Boston, Mass. on May 16, 2006 from 11:30 AM-1:30 PM at Maggiano's Little Italy restaurant. This seven city tour across the U.S. coaches customer support professionals on how to operate a successful support department in today's economy by exceeding customer expectations, maintaining a lower cost structure, and adapting to change faster than their competitors.

Barrie Levinson, Support Manager at Idiom Technologies, will be sharing specific strategies and results in substantially reducing support center costs while simultaneously increasing customer satisfaction and loyalty.

Attendees will have ample opportunity to network with other support professionals and industry experts, while enjoying free Italian cuisine. Parature representatives will be on hand to guide attendees through demonstrations of Parature's Customer Support Solution, answer individual questions and share best practices that current clients are engaging in.

To register for this event, or upcoming Nationwide Tour of Customer Support events in Chicago, Ill., Atlanta, Ga., and Houston, Texas, please visit http://www.parature.com/tour/default.aspx?nId=0914

About Parature

Parature provides on demand customer support and help desk software, enabling companies to improve their internal and external support while reducing costs. Through its suite of modules, Parature allows companies to provide critical service information on a 24x7 basis via the Internet, resulting in reduction of inbound support load and significantly decreased support costs. With a consistent growth rate of over 100% year over year, Parature serves industry leaders such as Office Depot, ATI Technologies Inc. and Florida State University. For more information on Parature, or to sign up for the FREE 30 Day Trial, please visit www.parature.com.

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