SOURCE: Parature

May 23, 2006 10:11 ET

Parature Offers Talisma Customers Free Migration and Set-up

Robust Reporting, Easy Customization, Continuous Innovation Just Some Benefits of Switching to Parature

MCLEAN, VA -- (MARKET WIRE) -- May 23, 2006 -- Parature, provider of award-winning, on demand customer support software, announced today that the company is offering current Talisma customers free data migration and professional services set-up when switching to Parature's Customer Support Solution. Organizations seeking support software that can be customized to their specific needs, includes powerful reporting, and is supported by a professional services team who care about their success should take advantage of this offer.

Talisma customers would benefit from Parature's highly customizable and easy-to-use customer service software that enables companies to configure the solution to their specific business processes and workflows. No technical skills are required for customization, so support administrators can adjust the software themselves instead of relying on their IT departments or a professional services team.

As a hosted customer support software solution, Parature delivers innovative technology for customer service management right from the web through any browser. This award-winning customer support solution enables organizations to provide seamless customer service across all channels -- including phone, email and the web. Whether an organization needs service management to track projects, a knowledge base to answer commonly asked questions, or reports to analyze metrics, Parature is comprised of a number of integrated modules to meet business needs. These hosted customer support and management software solutions are customizable to unique business needs, fast to deploy, and quick to show results.

Robust reporting capabilities are a key differentiator for Parature, as the company recognizes the need for support organizations to keep close tabs on many different areas without spending time aggregating and analyzing information. The reporting included in Parature's customer service software reaches across the entire solution platform, enabling support personnel to quickly create custom reports analyzing any information in the system using the simple drag-and-drop technology to choose parameters. Reports can be in raw data formats or in 15 different graphical formats, as well as exported with the click of a button to Microsoft Excel.

"We believe that clients who switch to Parature will benefit from our continuous innovation, which comes mostly from listening closely to our client's suggestions and implementing them as new features," said Duke Chung, CEO, Parature. "Built in a .NET platform, we are able to quickly rollout new features on a quarterly basis to our client base. We're consistently focused on bringing added value to our clients and their end users, and we put a ton of effort behind ensuring our client's success both online through ParaUnity, our online user community, or offline through our Professional Services team and local user groups."

To learn more about the free data migration and set-up offer for Talisma customers, please visit

About Parature

Parature provides on demand customer support and help desk software, enabling companies to improve their internal and external support while reducing costs. Through its suite of modules, Parature allows companies to provide critical service information on a 24x7 basis via the Internet, resulting in reduction of inbound support load and significantly decreased support costs. With a consistent growth rate of over 100% year over year, Parature serves industry leaders such as Office Depot, ATI Technologies Inc. and Florida State University. For more information on Parature, or to sign up for the FREE 30 Day Trial, please visit

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