SOURCE: Parature

July 10, 2006 10:38 ET

Parature Showcasing Campus Support Solution at WebCT IMPACT 2006 Conference

Easy-to-Use Software Powers 24x7 Assistance for Higher Education Students, Faculty and Staff

MCLEAN, VA -- (MARKET WIRE) -- July 10, 2006 -- WebCT IMPACT 2006 Booth Five -- Parature, provider of award-winning, on demand customer support software, announced today that the company will be showcasing its Campus Support Solution at the WebCT IMPACT 2006 user conference being hosted July 10-14, 2006 at the Sheraton Chicago Hotel and Towers in Chicago, Ill. Parature's Campus Support Solution enables support personnel to assist students, faculty and staff 24 hours a day, seven days a week at higher education institutions including Florida State University, Indiana State University and The Wharton School of the University of Pennsylvania.

Parature's Campus Support Solution provides all of the tools necessary to keep campus support running smoothly, including a customized online portal to match the look and feel of an institution's web site, as well as offering numerous self-service options such as ticket submission and tracking, a knowledge base, and online discussion forums. In addition, robust reporting and analytics capabilities, reaching across all data within the application, enable support managers to track important metrics and trends, as well as demonstrate success to others anytime through easily created graphs and charts.

"We chose the 24/7 Campus Support Solution from Parature because it was so easy to set up and use," said Matt Long, Administrator, East Carolina University. "Instead of spending a lot of money and time installing a complex help desk system, it took us just two weeks and a fraction of the cost to customize and deploy Parature as our online support center. Not only is it fast and affordable, but it's so easy to use that our faculty support staff embraced it immediately. This is critical because a product has to be easy-to-use in order to build momentum and usage on campus."

IMPACT 2006 will host more than 1,000 educators, course designers, and system administrators from across the globe that are coming together to learn from each other and share their e-learning expertise. Parature will be in booth five in the exhibition hall, not only demonstrating the Campus Support Solution, but helping attendees return to their campuses with a fresh perspective and new ideas on how to improve support at their institutions.

For more information on Parature's Campus Support Solution, please visit booth five in the IMPACT 2006 exhibition hall, or visit http://www.parature.com/campus.aspx

About Parature

Parature provides on demand customer support and help desk software, enabling companies to improve their internal and external support while reducing costs. Through its suite of modules, Parature allows companies to provide critical service information on a 24x7 basis via the Internet, resulting in reduction of inbound support load and significantly decreased support costs. With a consistent growth rate of over 100% year over year, Parature serves industry leaders such as Office Depot, ATI Technologies Inc. and Florida State University. For more information on Parature, or to sign up for the FREE 30 Day Trial, please visit www.parature.com.

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