January 27, 2016 09:02 ET

PARTNERS+simons Launches New Trust Measurement Model for Healthcare Industry Marketers

Health Insurance Plans and Hospitals Can Fine-Tune Marketing to Increase Consumer Trust

BOSTON, MA--(Marketwired - Jan 27, 2016) -  PARTNERS+simons, a Myelin Communications-owned firm specializing in brand communications and integrated marketing services, today announced a new trust measurement model being rolled out to healthcare clients. The model is based on the PARTNERS+simons National Healthcare Trust Index that launched earlier this year. The Trust Index, which analyzes consumer trust levels and drivers for health plan and hospital selection, found that while trust in many institutions is at an all-time low, it is still a critical factor to those consumers making healthcare decisions.

"You can't manage what you can't measure," said Rich Levy CEO of PARTNERS+simons and Myelin Communications. "Today's consumers are empowered with information that informs their healthcare selection and many are interacting with brands in new ways, forming emotional associations with the ones they support. Healthcare brands that are able to benchmark trust levels among their customers and prospects can deploy smarter marketing strategies."

The new measurement model will enable health plan providers and hospitals to have greater visibility and insights into where their organization ranks on the components of Trust - Ability, Integrity and Benevolence as measured against the national benchmark set by the Trust Index. This understanding will help to craft positioning and selling strategies that are responsive to any trust surplus or deficits identified.

"How brands interact with consumers influences trust," said Steve Koczela, President of The MassINC Polling Group. "We developed this model for measuring trust with PARTNERS+simons so that healthcare organizations can measure the level of trust consumers place in their brand and see how it factors in consumer decision-making. Trust is vital in the healthcare space -- even though it's in shorter supply than ever before."

Survey Methodology
The PARTNERS+simons National Healthcare Trust Index, designed and conducted by The MassINC Polling Group, gathered and tracked consumer data pertaining to hospital and health plan selection trust drivers. The findings are based on survey results of more than 1,200 consumers across the U.S.

About PARTNERS+simons
Founded in 1989, PARTNERS+simons is a brand communications and integrated marketing services firm with deep domain expertise in healthcare and financial services that creates communications to help people make the most important decisions in their lives. Fluent in digital and traditional communications -- from online, mobile, and social media to direct mail, print, outdoor and broadcast advertising -- the firm creates integrated marketing programs that connect with consumers and business-to-business buyers in meaningful, measureable ways. More information is available at

About Myelin Communications
Just as myelin insulates and strengthens connections between the brain's neurons, making them more powerful message conductors, Myelin Communications is a unique network of companies specializing in health and financial services. For a growing portfolio of payer, provider, medical, financial and wealth management organizations, Myelin creates connections that can make message platforms even more powerful. Our capabilities include brand development and activation, market research, channel planning and media solutions, integrated creative and marketing content, digital technology solutions, sales enablement, data analytics, mobile engagement, measurement strategies and more. In addition to PARTNERS+simons, other Myelin Communications agencies include AVID Design, HY Connect, Duet Health and Dodge Communications. More information is available at

Contact Information

  • Contact:
    Nate Illsley